1,956 jobs for "Technical Service Manager"

Imagine what you could do here. At Apple, new ideas have a way of quickly becoming great products, services, and customer experiences. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

We are looking for a highly organized and detail-oriented Engineering Project Manager (EPM) to join our infrastructure services team. In this role, you will focus on driving cross-functional IS and Apple internal systems to ensure successful project delivery and system compliance.

Description
As the orchestrator of cross-functional IS and systems, you will partner with engineering, operations, security, and finance leaders to oversee complex infrastructure programs. You will also bring the executive presence required to distill complex technical programs into clear, strategic updates for senior leadership and key stakeholders.
","responsibilities":"Act as the primary IS interface with Apple's internal, cross-functional IS and systems teams (Retail, AOS, etc.) to ensure operations are fully auditable and compliant.
• Represent all IS functions, support customers of systems and services, and collaborate with external stakeholders for ongoing compliance and audit requirements.
• Consolidate and interpret infrastructure capacity insights from engineering and platform teams to inform leadership on capacity readiness, growth projections, and potential constraints.
• Oversee planning and coordination for project resources, schedules, and costs; track, escalate, and remediate risks to ensure smooth project delivery.
• Establish and track program dashboards to provide regular, clear project progress updates.
• Lead cross-functional collaboration and team development, partnering with engineering, cloud, data center, finance, and supply chain teams to align infrastructure capacity planning with business priorities.

Preferred Qualifications
7-10+ years of experience in infrastructure operations, cloud platforms, capacity planning, or technical program leadership.
Strong understanding of AI/ML concepts, compute infrastructure, cloud platforms, and large-scale distributed systems.
Solid understanding of hybrid infrastructure environments spanning both physical data centers and cloud platforms.
Experience with infrastructure planning, capacity governance, or infrastructure strategy functions.
Experience working with infrastructure telemetry, observability platforms, or capacity analytics tools.
Exposure to AI-driven analytics or automated infrastructure planning systems.

Minimum Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong experience in infrastructure operations, cloud platforms, capacity planning, or technical program leadership.
Experience coordinating cross-team planning initiatives in complex, highly scaled infrastructure environments.
Ability to translate complex infrastructure data and analytics into strategic insights for senior leadership.
Excellent analytical, communication, and stakeholder management skills.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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