Position SummaryOur Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work You'll Do As a US Delivery Center Delivery Consultant on the team, you will:
- Translate approved business requirements, user stories, acceptance criteria, and technical designs into development tasks, application programming interface (API) specifications, configuration records, deployment materials, and operational runbooks
- Design, build, test, deploy, and support serverless, event-driven, API-based, messaging, and data-processing solutions using AWS services
- Develop email, SMS, transactional messaging, customer notification, message template, personalization payload, audience payload, event payload, and delivery workflow capabilities; implement customer preference, consent, subscription, suppression, and opt-out processing
- Build integrations that ingest, route, transform, orchestrate, and process events and data across AWS, Salesforce Marketing Cloud, Salesforce Core, CRM systems, CDPs, websites, mobile applications, data platforms, and enterprise systems
- Implement security, reliability, and operational controls, including encryption, access controls, retries, idempotency, throttling, dead-letter queues, logging, monitoring, alerting, audit trails, reconciliation, failure recovery, and deliverability monitoring
- Collaborate with AWS Solution Architects, MarTech Technical Leads, Salesforce Developers, Integration Engineers, Analysts/Consultants, and business stakeholders to support user acceptance testing, release readiness, production issue resolution, knowledge transfer, and operational readiness
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Advertising, Marketing, & Commerce offering designs and implements solutions that engage and activate customers through the customer journey.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications Required
: - Bachelor's degree
- Experience developing applications or integrations on Amazon Web Services (AWS) using Python and JavaScript or TypeScript
- Experience designing or building serverless, event-driven, API-based, messaging, or data-processing solutions using AWS Lambda, Amazon EventBridge, Amazon Simple Notification Service (Amazon SNS), Amazon Simple Queue Service (Amazon SQS), Amazon Simple Email Service (Amazon SES), and Amazon CloudWatch
- Experience implementing Representational State Transfer (REST) APIs, JavaScript Object Notation (JSON), OAuth, JSON Web Tokens (JWTs), webhooks, and event schemas for integrations with Salesforce Marketing Cloud, Salesforce Core, CRM systems, or CDPs
- Experience with automated testing, continuous integration and continuous delivery (CI/CD), infrastructure as code, logging, monitoring, and production support
- Ability to travel 0-30%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Delivery Center Location & Travel Requirements:
-
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) <> or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Preferred:
- AWS certification
- Experience integrating Salesforce Marketing Cloud with AWS-based customer engagement or notification platforms
- Experience supporting production email, SMS, transactional messaging, or customer notification capabilities
- Experience with one or more of the following AWS services: AWS Step Functions, AWS End User Messaging, API Gateway, Amazon Simple Storage Service (Amazon S3), Amazon DynamoDB, Amazon Aurora, Amazon Relational Database Service (Amazon RDS), Amazon Kinesis, AWS Identity and Access Management (IAM), AWS Key Management Service (AWS KMS), AWS Secrets Manager, AWS CloudTrail, or AWS Systems Manager
- Experience using AWS CloudFormation, AWS Cloud Development Kit (AWS CDK), Terraform, Git, or CI/CD pipelines to automate infrastructure or deployments
- Experience configuring message throughput, retry logic, idempotency, throttling, dead-letter queues, delivery-status events, bounce events, or reconciliation processes
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
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BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and cultureOur inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purposeDeloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional developmentFrom entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 371532
Job ID 371532
