AWS MarTech Technical Lead (Senior Consultant, Functional Transformation)

Position Summary

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Senior Consultant, AWS MarTech Lead on the Advertising, Marketing, & Commerce team, you will be responsible for...

• Leading discovery, requirements definition, solution design, estimation, and technical planning for AWS-based marketing technology solutions.
• Designing event-driven, serverless, and application programming interface (API)-led solutions using AWS services, including Lambda, EventBridge, Simple Notification Service (SNS), Simple Queue Service (SQS), Step Functions, API Gateway, Simple Email Service (SES), Identity and Access Management (IAM), CloudWatch, Amazon S3, and DynamoDB.
• Defining integration, data, consent, security, observability, testing, deployment, and operational requirements; facilitating technical workshops, design reviews, demonstrations, user acceptance testing (UAT), defect triage, and go-live readiness.
• Reviewing code, configurations, infrastructure as code, integrations, and technical documentation; collaborating with architects, project managers, business stakeholders, security teams, and delivery teams.
• Supporting production issue resolution, root-cause analysis, release management, and continuous improvement; mentoring technical practitioners and contributing to knowledge transfer and capability development.

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

• Bachelor's degree
• 5+ years of experience designing, implementing, and supporting AWS-based solutions, including cloud architecture, APIs, integrations, event-driven design, security, observability, and operational readiness.
• 1+ years of experience leading technical workstreams, including requirements workshops, estimates, testing, releases, and production support.
• 1+ years of experience implementing marketing technology solutions involving customer journeys, customer data, consent management, or digital communications.
• Proven experience presenting technical solution designs, architecture trade-offs, and delivery recommendations to technical and business stakeholders.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 0-30%, on average, based on the work you do and the clients and industries/sectors you serve

• AWS certification, such as AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified DevOps Engineer.
• Experience using infrastructure as code, continuous integration and continuous delivery (CI/CD), automated testing, and AWS cloud cost or performance optimization.
• Experience integrating AWS with Salesforce Marketing Cloud, Salesforce Marketing Cloud Next, customer relationship management (CRM), customer data, consent-management, or customer-engagement platforms.
• Experience implementing resilience patterns, including retries, idempotency, dead-letter queues, and failure handling.