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TikTok

Collection Manager - North America

New YorkFinance$121,600 – $208,800Posted Aug 28, 2026

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Responsibilities

About the Team:
Global Revenue Management is part of the TikTok Finance function that is responsible for revenue management and accounting for monetization of all TikTok products via the following processes: running the Order to Cash ("OTC") cycle, establishing and integrating business-finance platforms together and revenue accounting.

Responsibilities:
- Develop and implement effective collection strategies.
- Create and implement roadmap for successful collections on outstanding debt. Meet and exceed the goals for the overdue and DSO.
- Communicate with clients to build and maintain a strong working relationship and ensure that invoices are paid by their due dates. In cases where there are billing disputes, work to resolve these with internal cross-functional teams.
- Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately.
- Focus on the advertising customer portfolio and directly responsible for collection management in North America.
- Run reports and analyze data pertaining to the leaders for insights and visibility into collection management situations.
- Identify opportunities for process improvement and other ad hoc work assigned by the leader.

Qualifications

Minimum Qualifications:
- Skilled at engaging with customers; Strong communication and negotiation skills.
- Minimum 5 years of working experience with collections. Digital advertising experience is preferred.
- Deep understanding of collection practice in the local market and result driven.
- Familiar with the workflow of debt collection business and proficient in certain debt collection skills.
- Exhibits sound business judgment and ability to influence others to deliver results.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $121600 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Skilled at engaging with customers; Strong communication and negotiation skills.
- Minimum 5 years of working experience with collections. Digital advertising experience is preferred.
- Deep understanding of collection practice in the local market and result driven.
- Familiar with the workflow of debt collection business and proficient in certain debt collection skills.
- Exhibits sound business judgment and ability to influence others to deliver results.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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