Product Manager - Apple Store Online, Customer Support Shopping Applications

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Our team within Apple Store Online is responsible for delivering scalable, efficient, and customer centric technical solutions to serve our Retail Customers and Call Center Specialists globally. We continuously pursue excellence by evaluating and rethinking the customer journey through the online shopping experience, including Digital Programs, Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the immediate to thoughtfully innovate on the details employing the latest groundbreaking technology to elevate the shopping experience globally.

• Defining and communicating roadmap, requirements, and deployment plans.
• Creating consensus for product vision and generative AI solutions.
• Managing the release calendar and roadmap for software product(s).
• Driving and/or supporting all phases of software development lifecycle (SDLC) with technical teams.
• Leading or supporting technical/functional design requirements.
• Overseeing data and trends to identify product gaps and issues and solve them.
• Leading user roundtables and capturing customer/user insights to advise business and technical decisions.
• Driving multiple projects and initiatives simultaneously, and balancing priorities.
• Domestic and International Travel may be required on occasion.
• Availability during evenings, weekends and non-standard hours may be required to support your product release timing.

• 4+ years of Product Management / Product Owner experience.
• Record of leading sophisticated technical projects with direct ownership of a digital product.
• Demonstrated ability to communicate effectively and influence at all levels of an organization.
• BA/BS degree or 8+ years professional experience in a directly relatable role.

• Experience with User Acceptance Testing (UAT) and standard methodologies.
• Analytical abilities and capability to influence with data.
• Solid understanding of and application of AI.
• Demonstrated ability to communicate effectively and influence at all levels of an organization, whether with a peer or senior/exec level.
• 7+ years Product Management or Owner experience.
• Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes.
• Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall).
• Understanding of and application of AI within a contact center environment.
• Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter.
• Experience in one or more of the following UI/UX design areas.
• MacOS experience.