3,317 jobs for "Global Product Support Engineer"

Responsibilities

Our team is under the umbrella of TikTok Safety Product function, and we strive to build age-appropriate product experiences for teen users in TikTok. The team owns teen-focused product strategy and partners closely with Safety, Policy, and Machine Learning to ensure a safe, compliant, and engaging experience for younger audiences. We develop teen-specific features, optimize content recommendations and privacy defaults, and support global regulations related to youth safety.

Responsibilities:
- Own the end-to-end product strategy for TikTok's Minor Feed safety. Define the mid-to-long-term product roadmap, establish core content safety metrics (e.g., harmful content density, Minor CGUR), and ensure product iterations are tightly aligned with the company's long-term strategy on minor safety.
- Leverage content understanding models and recommendation algorithms to build a multi-dimensional safety defense system (content, account, etc.), effectively reducing the miss rate of high-risk content for minors and fundamentally lowering the recommendation density of inappropriate content.
- Lead the productization of LLM-based moderation capabilities in the Minor Feed context. Collaborate with algorithm and engineering teams to significantly improve the speed, effectiveness, and stability of safety policy execution.
- Drive the product planning and iteration of algorithm-controlled consumer-facing features to meet user and regulatory expectations, and continuously strengthen external trust in the platform's content recommendation mechanisms.
- Build and grow a professional safety strategy product team; establish and institutionalize methodologies and talent pipelines for minor content governance.

Qualifications

Minimum Qualification(s):
- Proven years of experience in strategy/product roles.
- Strong ability to think in systems and build scalable frameworks - able to move beyond point solutions and design strategies at the architecture level.
- Proven team management and talent development experience; ability to lead cross-functionally and drive results with partners in complex, matrixed organizations.
- Highly self-driven with strong ownership; able to cut through ambiguity, proactively identify systemic issues, and push for resolution.
- Able to operate effectively in English as a working language.

Preferred Qualification(s):
- Experience in content recommendation, content safety, or ecosystem governance.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $228000 - $462000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Proven years of experience in strategy/product roles.
- Strong ability to think in systems and build scalable frameworks - able to move beyond point solutions and design strategies at the architecture level.
- Proven team management and talent development experience; ability to lead cross-functionally and drive results with partners in complex, matrixed organizations.
- Highly self-driven with strong ownership; able to cut through ambiguity, proactively identify systemic issues, and push for resolution.
- Able to operate effectively in English as a working language.

Preferred Qualification(s):
- Experience in content recommendation, content safety, or ecosystem governance.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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