Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleYour RoleIn Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management - then this role is for you.
What you will do:- Installation, configuration, and administration of SAP systems (ECC, BW, CRM, SRM, Solution Manager, S/4HANA).
- Perform SAP system refreshes, client copies, kernel upgrades, and support package implementations. Coordinate with functional, infrastructure, and database teams for project and support activities.
- Manage SAP HANA and database administration activities (Oracle, HANA, SQL Server, DB2).
- Monitor system performance and optimize SAP landscapes for availability and efficiency. Drive automation initiatives using scripts and SAP tools to improve operational efficiency.
- Handle SAP transports, change management, and system maintenance activities. Manage user administration, authorizations, and audit compliance activities.
- Perform SAP patching, upgrades, migrations, and S/4HANA conversion support. Troubleshoot complex SAP BASIS issues and provide root cause analysis.
- Administer SAP Web Dispatcher, SAP Router, SSL certificates, and security configurations.
- Work on High Availability (HA), Disaster Recovery (DR), backup, and recovery solutions. Support cloud environments including SAP RISE, Azure, AWS, and GCP.
Your Future at KyndrylKyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills:- Strong expertise in SAP BASIS administration and landscape management. 8+ years of experience required.
- Experience in SAP S/4HANA, SAP HANA Database Administration.
- Knowledge of SAP Solution Manager, Focused Run, and monitoring tools.
- Hands-on experience with system upgrades, migrations, and homogeneous/heterogeneous system copies.
- Expertise in transport management, performance tuning, and troubleshooting.
- Experience with Linux/Unix and Windows operating systems.
- Knowledge of SAP security, SSL certificates, SSO, and Web Dispatcher administration. Scripting knowledge (Shell, PowerShell, Python) is an added advantage.
- Familiarity with cloud technologies and SAP RISE environments. Scripting knowledge (Shell, PowerShell, Python) is an added advantage.
Preferred Qualifications:- Bachelor's degree in Computer Science, Information Technology, or related field.
- SAP BASIS/HANA certification preferred.
- Experience working in 24x7 production support environments.
- Exposure to ITIL processes and service management tools.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to mentor junior team members and lead critical activities.
- Experience handling customer interactions and major incident management.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
