29 jobs for "Customer Service Supervisor"

Junior OTC Officer with Italian
Infosys Poland Sp. z o.o. - Łódź - hybrid 2/3

We are looking for a candidate with:
1 year experience in F&A OTC (especially cash application) or master data area
Very good knowledge of excel (VLOOKUP, PIVOTS)
Italian and English knowledge on at least B2 level (essential for client's communication purposes)
Ability to handle difficult and sensitive situations professionally
Ability to meet targets and work under pressure
Solid planning, organizing and time management skills required
Good communication skills (written and verbal), attitude towards problem solving and team skills
Working with SAP4H will be an asset

Your key activities:
Book all transactions in the system in order to ensure the current status of the settlements
Unallocated cash analysis and investigation
Process customer refunds where required
Proactive resolution of day-to-day issues and escalate to Supervisor
Actively participating in end of month/quarter and year financial close tasks
Build strong collaborative relationships with internal teams, including Sales and Customer Service, to enhance communication and resolve queries effectively.
Regularly update the team leader around developments and progress of relevant operational issues
Prepare reports when required by the Supervisor
To contact the Supervisor as soon as possible if there is a potential problem

You can expect from us:
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use Italian language on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid model of work 2/3 in our Lodz office

Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback

About Infosys

https://www.infosys.com

Size: 10,000+ employees
Industry: Consulting

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