176 jobs for "Customer Account Manager 2"

Responsibilities

About the Team:
Our team is responsible to drive the growth and development of our e-pharmacy business within the Health category. This is a senior commercial role that requires strong experience in e-commerce platforms, e-pharmacy or healthcare businesses, strategic problem solving, and stakeholder leadership. The ideal candidate should be able to go beyond day-to-day account management by identifying business opportunities, structuring complex problems, developing scalable growth strategies, and leading cross-functional initiatives. The role will work closely with key e-pharmacy sellers, pharmacy chains, brands, internal category teams, product, operations, marketing, and relevant compliance stakeholders to accelerate sustainable business growth.

Roles & Responsibilities:
1. Business & Account Management :
- Own and drive the business performance of key e-pharmacy accounts, including GMV, assortment, traffic, conversion, seller activation, and other key commercial metrics.
- Build strong relationships with senior stakeholders from e-pharmacy players, pharmacy chains, healthcare companies, and strategic sellers.
- Develop joint business plans with key accounts and translate business opportunities into clear growth initiatives.
Identify business gaps through data analysis and develop actionable solutions to improve seller and category performance.
- Drive seller participation across relevant platform initiatives, campaigns, marketing solutions, and growth programs.
2. Strategy & Business Development :
- Develop strategies to accelerate the growth of the e-pharmacy ecosystem, including seller acquisition, assortment expansion, customer penetration, and operational improvement.
- Understand the e-pharmacy value chain, competitive landscape, consumer behavior, and key industry dynamics to identify new growth opportunities.
- Structure complex business problems using strong analytical and logical thinking and translate insights into practical execution plans.
- Work with category leadership to define priorities, business targets, and long term development plans for the e-pharmacy business.
- Monitor market and competitor developments and provide recommendations to strengthen the platform's position within the Health and e-pharmacy sector.
3. Leadership & Cross-functional Management :
- Lead strategic projects involving multiple internal and external stakeholders.
- Provide direction and guidance to junior account managers or project members and help improve overall team capability.
- Drive alignment across Category, Operations, Product, Marketing, Finance, Legal, Compliance, and other relevant teams.
- Communicate business issues, recommendations, and priorities clearly to senior stakeholders.
- Take ownership of complex issues and drive them toward resolution with limited supervision.

Qualifications

Minimum Qualification(s):
- 5+ years of relevant experience with strong understanding of the e-pharmacy business, including pharmacy players, healthcare ecosystem, assortment dynamics, consumer behavior, and commercial challenges.
- Proven experience managing strategic accounts, large sellers, brands, or business partners.
- Strong analytical and structured problem-solving skills, with the ability to translate data into business insights and actions.
- Strong commercial judgment and understanding of key e-commerce metrics and growth levers.
- Demonstrated leadership capability, including leading projects, influencing stakeholders, and providing direction to others.
- Comfortable working in a fast paced environment with multiple priorities and complex stakeholder structures.
- Strong communication, negotiation, and stakeholder management skills with advanced proficiency in English for daily communications with some stakeholders who are based outside of Indonesia.

Preferred Qualification(s):
- Previous experience at a leading e-commerce marketplace, e-pharmacy platform, healthcare technology company, or major pharmacy chain.
- Experience managing e-pharmacy, OTC, healthcare, or other regulated categories.
- Existing understanding of major e-pharmacy and healthcare players in Indonesia.
- Experience building or scaling a new business vertical, strategic initiative, or seller ecosystem.
- Strong proficiency in data analysis and business performance management.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- 5+ years of relevant experience with strong understanding of the e-pharmacy business, including pharmacy players, healthcare ecosystem, assortment dynamics, consumer behavior, and commercial challenges.
- Proven experience managing strategic accounts, large sellers, brands, or business partners.
- Strong analytical and structured problem-solving skills, with the ability to translate data into business insights and actions.
- Strong commercial judgment and understanding of key e-commerce metrics and growth levers.
- Demonstrated leadership capability, including leading projects, influencing stakeholders, and providing direction to others.
- Comfortable working in a fast paced environment with multiple priorities and complex stakeholder structures.
- Strong communication, negotiation, and stakeholder management skills with advanced proficiency in English for daily communications with some stakeholders who are based outside of Indonesia.

Preferred Qualification(s):
- Previous experience at a leading e-commerce marketplace, e-pharmacy platform, healthcare technology company, or major pharmacy chain.
- Experience managing e-pharmacy, OTC, healthcare, or other regulated categories.
- Existing understanding of major e-pharmacy and healthcare players in Indonesia.
- Experience building or scaling a new business vertical, strategic initiative, or seller ecosystem.
- Strong proficiency in data analysis and business performance management.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile