114 jobs for "Manager, Risk Management"

TikTok Shop - Service Solution Program Manager (Risk Management)

At TikTok - Bangkok

Posted on Jul 15

View job Apply on company site

Operations Senior Manager, Deal Risk Management (Professional Services)

At Salesforce - Tokyo

Posted on Aug 25

View job Apply on company site

Manager I, Project Management

At Schneider Electric - Bangalore

Posted on Oct 23

View job Apply on company site

J.P. Morgan Wealth Management - Senior Associate, Business Transformation Project Manager

At JPMorgan Chase - New York · Columbus

Posted on Oct 1

View job Apply on company site

Program Management Manager ( NPI Experience)

At Flex - Guadalajara

Posted on Sep 22

View job Apply on company site

Supplier Program Manager

At Leidos - Huntsville

Posted on Nov 3

View job Apply on company site

Senior Manager, Brokerage Money and Asset Movement

At Fidelity Investments - Westlake

Posted on Nov 6

View job Apply on company site

Portfolio Manager (Director Program/Project Management) - Advisor Services

At Charles Schwab - Southlake

Posted on Oct 30

View job Apply on company site

Manager Global Operations Compliance - Environment Health and Safety

At Equinix, Inc - Remote / Flexible

Posted on Oct 27

View job Apply on company site

Program Manager, Trust & Safety

At TikTok

Posted on Nov 3

View job Apply on company site

Project Manager (Digital Energy|osaka)

At Schneider Electric

Posted on Nov 5

View job Apply on company site

Debit Card Operations Manager

At Vanguard - Malvern · Scottsdale

Posted on Nov 3

View job Apply on company site

Project Manager, Business Services Group, ISG Management

At Morgan Stanley

Posted on Oct 27

View job Apply on company site

Senior Manager, Security Reference Data Operations

At Fidelity Investments - Westlake

Posted on Nov 4

View job Apply on company site

Scaled Operation Manager - TikTok LIVE

At TikTok

Posted on Oct 20

View job Apply on company site

ServiceNow Release Manager

At Leidos - Scott Air Force Base

Posted on Oct 31

View job Apply on company site

Agile Project manager - Power electronics

At Schneider Electric - Bangalore

Posted on Oct 22

View job Apply on company site

Manager Global Operations Compliance - Environment Health and Safety

At Equinix, Inc - Remote / Flexible

Posted on Oct 27

View job Apply on company site

ServiceNow Release Manager

At Leidos - Salt Lake City

Posted on Oct 31

View job Apply on company site

VP, Treasurers Office - Alternatives Oversight - Private Equity

At Fidelity Investments - Boston

Posted on Oct 23

View job Apply on company site

TikTok

TikTok Shop - Service Solution Program Manager (Risk Management)

Bangkok, ThailandOperationsPosted Jul 15, 2026

Apply on company site View full job

Responsibilities

About the Team
Global E-Commerce's Governance and Experience team is responsible for ensuring a safe and trustworthy marketplace for buyers, sellers, and creators. The Service and Support Center team delivers trustworthy, high-quality service experiences for every TikTok Shop user.

We are looking for a Service Solutions Program Manager to lead scalable resolution of service escalations, safety and integrity-related incidents, and cross-functional recovery efforts. The role will serve as a key escalation owner for urgent operational risks while also driving strategic program management across service solutions, market readiness, process improvement, and stakeholder alignment.

Responsibilities
- Develop, implement, and manage strategic service solution programs that improve customer satisfaction, process effectiveness, cost efficiency, and operational readiness across regions.
- Lead coordinated responses to high-priority service escalations, safety and integrity-related issues, and emergency incidents across customer contacts, social media, leadership escalations, business stakeholders, and external signals.
- Own end-to-end program management for complex global and regional initiatives, including scope definition, project planning, master schedule management, milestone tracking, dependency management, risk mitigation, and handover to regional service teams.
- Act as the single point of contact for critical escalation cases, aligning business account managers, service operations, Product, Policy, Process, Quality, Training, and regional teams on issue ownership, response plans, and resolution timelines.
- Establish and refine escalation operating mechanisms, including triage standards, severity assessment, response workflows, escalation paths, stakeholder communications, and post-resolution review cadences.
- Own experience recovery for unresolved or high-impact internal issues by identifying blockers, troubleshooting independently, escalating when needed, and driving timely closure.
- Maintain structured weekly, bi-weekly, and monthly review cadences with stakeholders to track escalation trends, program effectiveness, open risks, and improvement actions.
- Build mechanisms to proactively detect service defects and emerging risks before they become large-scale escalations.
- Report actionable insights, risks, progress, and improvement recommendations to leadership in a timely and structured manner.

Qualifications

Minimum Qualification(s)
- BA/BS degree or equivalent practical experience.
- 3+ years of operations, program, or project management experience in the tech industry, fast-paced or high growth environment.
- Fast learner with team player capabilities. Proven experience in managing projects independently, delivering results in projects and managing stakeholder communications with both tech and non-tech teams.
- Adaptable and able to navigate through ambiguity and a fast changing environment, with proven track record to thrive in a matrix environment.
- Strengths in logical thinking, problem-solving, working in a dynamic, deadline-driven work environment, attention to detail, and multitasking.

Preferred Qualification(s)
- Strong ownership and a team player, always focused on delivering results with high standards.
- Comfortable working in a fast-paced, evolving environment with user-centric priorities.
- Experience in eCommerce or marketplace platforms.
- Experience working with Product, Policy, Process, Quality, Training, and Operations teams to deliver service improvements.
- Background in developing escalation playbooks, readiness documentation, training programs, quality assurance mechanisms, or operational review cadences.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- BA/BS degree or equivalent practical experience.
- 3+ years of operations, program, or project management experience in the tech industry, fast-paced or high growth environment.
- Fast learner with team player capabilities. Proven experience in managing projects independently, delivering results in projects and managing stakeholder communications with both tech and non-tech teams.
- Adaptable and able to navigate through ambiguity and a fast changing environment, with proven track record to thrive in a matrix environment.
- Strengths in logical thinking, problem-solving, working in a dynamic, deadline-driven work environment, attention to detail, and multitasking.

Preferred Qualification(s)
- Strong ownership and a team player, always focused on delivering results with high standards.
- Comfortable working in a fast-paced, evolving environment with user-centric priorities.
- Experience in eCommerce or marketplace platforms.
- Experience working with Product, Policy, Process, Quality, Training, and Operations teams to deliver service improvements.
- Background in developing escalation playbooks, readiness documentation, training programs, quality assurance mechanisms, or operational review cadences.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile