327 jobs for "Customer Experience Manager"

Responsibilities

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the LATAM. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop LATAM operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
- Support the category team on daily tasks, including data tracking, content analysis, seller follow-up, and campaign preparation
- Assist in campaign setup, from coordinating product selection to inputting promotional offers in the backend system
- Analyze performance of livestreams and videos, generating actionable insights for merchants and internal stakeholders
- Contribute to creator matchmaking initiatives, helping connect sellers with relevant content creators
- Assist with seller-facing operations such as onboarding checklists, educational material creation, and basic seller support
- Collaborate with different stakeholders across category, operations and creator teams
- Help coordinate category-specific initiatives or events when needed

Qualifications

Minimum Qualifications:
- Currently pursuing an Undergraduate/Master in business or a related discipline
- Familiarity with Figma and/or Canva for simple designs or presentations
- Strong organizational and project management skills
- Detail-oriented, proactive, and willing to learn in a fast-moving environment

Preferred Qualifications:
- Strong interest in digital commerce, or marketplace operations
- Analytical mindset with ability to work with spreadsheets and draw conclusions from data
- Highly organised and able to manage multiple tasks and deadlines
- Eagerness to learn, collaborate, and work in a fast-paced environment
- Passionate about TikTok and creator-led commerce

For TikTok
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Currently pursuing an Undergraduate/Master in business or a related discipline
- Familiarity with Figma and/or Canva for simple designs or presentations
- Strong organizational and project management skills
- Detail-oriented, proactive, and willing to learn in a fast-moving environment

Preferred Qualifications:
- Strong interest in digital commerce, or marketplace operations
- Analytical mindset with ability to work with spreadsheets and draw conclusions from data
- Highly organised and able to manage multiple tasks and deadlines
- Eagerness to learn, collaborate, and work in a fast-paced environment
- Passionate about TikTok and creator-led commerce

For TikTok
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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