Service Operations Specialist II Employee at J. J. Keller & Associates, Inc.

Zoua Lor

Service Operations Specialist II

Zoua provides verification of driver files to ensure drivers meet the qualification standards to operate safely on the road.

“J. J. Keller truly cares about their employees and the people in their community.”
- Zoua

What attracted you to work at your company? How did you know it would be a good fit?: I was referred by a friend, and I always knew I wanted to work in an office setting without having to answer phone calls. As an introvert, I love to work behind the scenes. After hearing about what my friend did in her role at the time, I was intrigued. She also gave a little bit of an overview of other positions, and that gave me a sense that there’s room to grow within the company.
What are you responsible for in your current role?: I audit driver qualification files. A driver has a set of required documents they must submit in order to drive for a company, and within these documents they must complete necessary items per federal guidelines. I audit anything from an application: medical card, drug and alcohol forms, previous employer verification, and motor vehicle reports. If the driver doesn’t have the proper paperwork, we communicate with them through our File Management System.
What are you working on right now that excites or inspires you?: I’m part of a segment called new business auditors. We focus on clients or potential clients that want the driver qualification service with J. J. Keller. Our group gives the first impression, so it motivates me to do my job as accurately and professionally as possible. What also inspires me is knowing I’m educating clients and their drivers on the DOT federal guidelines.
What do you value most about your company’s or team’s culture? What sets it apart from other places you’ve worked?: J. J. Keller truly cares about their employees and the people in their community. It’s definitely the first job I’ve had where an employer doesn’t make you feel guilty for calling in due to an unforeseen situation. They’re always giving back to the community, such as their contributions to Habitat for Humanity.
What’s one thing you would want a candidate to know about what it’s like to work at your company?: J. J. Keller offers full benefits: health insurance, dental insurance, life insurance, profit sharing, 401K, and quarterly bonuses, just to name a few. When I first started there, just the environment felt good. Everyone was welcoming and always willing to help.
How does working at this company allow you to have a work-life balance?: For my position, I’m able to work from home. Not only that, but the flexibility of our schedule is amazing. It’s easy to take time off for an appointment and flex the time as needed. They also provide paid holidays to all their employees.

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