Senior Quality Assurance Analyst Employee at J. J. Keller & Associates, Inc.

Rickeshia Cox

Senior Quality Assurance Analyst

As the Senior QA Analyst for the Video Protects team, Rickeshia is responsible for testing the video product to ensure it exceeds customer expectations, as well as managing video product releases.

“My leaders are very open, honest, and allow me to express myself, which sets J. J. Keller apart from any other place I have worked.”
- Rickeshia

What attracted you to work at J. J. Keller & Associates? How did you know it would be a good fit?: The work-life balance and remote work opportunity attracted me the most because I am a military spouse. We were getting ready to PCS, permanent change of station, and it was important for me to establish continuity within my career field because I didn't want to keep changing jobs each time we moved. I loved the fact that I could still do what I love from anywhere in the country, as long as I had access to the internet. The company provided everything I'd need to do the job (laptop, extra monitors, headset that's connected to my personal office number, Android and Apple tablets/phones, etc). Anything that I need to perform my job, the company provides. The level in which J. J. Keller cares about their associates is something I've never experienced before.
What are you responsible for in your current role?: I am responsible for testing the video product ensuring all requirements are met. I am also responsible for managing and approving the product before it is released to customers. As the Senior QA on our team, I am also responsible for onboarding any new QAs we may hire and training them on the video platform. In addition to my responsibilities for the video team, I also help with the testing duties for other teams within the department.
What are you working on right now that excites or inspires you?: We are currently working on a new video platform that gives customers the ability to manage their trucking fleet and have video of any incidents that may occur during a driver's duty day. The cameras we have implemented allows fleet managers to monitor the safety of their drivers and fleet, as well as gives them the ability to coach their drivers whenever an incident occurs. It is exciting to see what we have done in this artificial intelligence (AI) space and very inspiring to see how much more we have in store for the video platform.
What do you value most about your company’s or team’s culture? What sets it apart from other places you’ve worked?: I value the freedom of connecting with our leadership. If I'm having an issue, I can easily reach out to my leaders to talk. My leaders are very open, honest, and allow me to express myself, which sets J. J. Keller apart from any other place I have worked. The leadership here is awesome and they welcome the hard unrehearsed questions. They are honest about their expectations of associates and encourage us to grow beyond our roles. I love that I can be myself and voice my opinions when necessary. Even though I am a remote associate, I feel like I know my coworkers personally because of how open everyone is. It truly feels like a little family working here.
What’s one thing you would want a candidate to know about what it’s like to work at your company?: Working for J. J. Keller is very exciting and rewarding. Each quarter we receive a bonus if the company had a profit, and we have received a bonus every quarter since I've been working here! The ability to have time off is also very easy and convenient. I have had plenty of instances where I needed to have a portion of the day off to take my child to the doctor. I had no issues with getting it done, which is a prime example of my leaders being understanding. We believe in getting our work done but we do not believe in putting the work before your family. I love working here because the leadership here understands that life happens, and they won't make you feel bad when you need to have that time off.

Meet J. J. Keller Associates

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