Zoom Contact Center - Sales Specialist DACH

What you can expect

Zoom is looking for an Account Executive with experience in Contact Center/CX sales, to sell our Zoom Customer Experience Platform in Germany. You will partner with account executives and Zoom channel partners to prospect new opportunities, increasing sales funnel and drive sales execution plans. This role will support teams selling CX solutions into companies across all sectors in Germany.

About the Team

The Zoom CX sales team grows awareness, adoption, and deployment of Zoom Contact Center, Zoom Virtual Agent, and Zoom Workforce Engagement Management capabilities across Zoom customers.

You will also be a passionate market evangelist within Zoom customers and customer prospects framing our proposition around desired customer outcomes. Your overarching mission will be to help customers re-imagine their customer and agent experiences. The team builds on Zoom infrastructure and introduce how customer and agent journeys are made better when leveraging AI to provide personalized, prescriptive, and proactive experiences.

What we're looking for

• Qualify leads and perform needs assessment, engaging technical resources
• Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
• Have a proactive, outbound approach to attract new customers and generate CX conversations
• Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
• Partner with Zoom Account Executives to upsell current customers and assist in closing potential customers
• Experience with business account, territory planning and delivering commercial models to our customers
• Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
• Partner with Product/Engineering on Contact Center integrations & roadmap requirements
• Fluent in written and spoken German to a native speaker standard

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote

Client-provided location(s): Flexible / Remote

Job ID: Zoom-a4bf7a81b0a4227830f1084198b1cf77

Employment Type: FULL_TIME

Posted: 2025-09-09T19:12:02