Support & Services Business Development Manager

What you can expect

Zoom is seeking a passionate, results-oriented Business Development Manager for Technical Support and Managed Services focused on EMEA and APAC. This strategic role will drive the growth of our Support and Managed Services through direct customer engagement and partner collaboration.

About the Team

With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Developing and executing regional go-to-market strategies for Premier Support and Managed Services, aligning offerings with market trends and customer needs.
• Supporting the development and monetization of the Channel Partner Support Program, working with service providers, carriers, resellers on onboarding, training, certification and integrated support solutions.
• Conducting market research, competitor analysis, and identify opportunities for service differentiation, pricing, and packaging.
• Overseeing the lifecycle of support and managed service products, from concept and positioning to sales enablement and post-launch performance analysis.
• Engaging directly with strategic customers and partners to pitch, secure, and expand support and services agreements across various segments.
• Cultivating and growing relationships with key internal and external stakeholders (customers, partners, industry influencers) to drive brand awareness and market penetration.
• Monitoring relevant KPIs and market feedback, providing data-driven recommendations to continuously improve offerings and execution.
• Partnering closely with sales, product management, service delivery, marketing, legal, and IT teams to ensure consistent and impactful support and managed services strategy.

• 5+ years in business development, technical support, partner programs, or managed services, ideally in enterprise SaaS or cloud services.
• Have good experience with go-to-market planning and product lifecycle management for technical support and services.
• Track record of revenue growth for support or managed services products in complex, matrixed organizations.
• Have good experience working directly with major enterprise or telecom partners, carriers, and resellers in EMEA and/or APAC.
• Have good analytical skills with expertise in market research, data-driven decision making, and KPI monitoring.
• Have good experience with regional compliance and regulatory environment.
• Have experience growing product sales via at least either Cloud Marketplaces, GSI sales motion, tech alliances (advantageous)