Solutions Engineer (Tokyo Based)

What you can expect

We are seeking an experienced Solutions Engineer with a proven track record of success to join our team at Zoom. In this role, you will play a key part in driving customer and channel partner success by architecting, designing, and demonstrating tailored solutions that address unique business challenges and objectives.

As a trusted advocate for customers and channel partners, you will work closely with cross-functional teams-including Sales, Product Development, and Customer Success-to ensure seamless solution delivery and business outcomes.

A strong understanding of the Unified Communications as a Service (UCaaS) industry, along with solid knowledge of the Contact Center as a Service (CCaaS) space, is essential. You will be expected to clearly articulate Zoom's solutions and architectural advantages in supporting Account Executives (AEs) and Channel Account Managers (CAMs) help customers overcome their most complex collaboration challenges.

The role is based in Tokyo and will report to the Field and Partner Solutions Engineering Manager,Japan

• Leading strategic sales engagements and provide expert technical support to customers, partners, and internal teams.
• Building trusted relationships across the customer and channel ecosystem while enabling partners to adopt and manage Zoom's UCaaS and CCaaS platforms.
• Acting as a subject-matter expert on UCaaS/CCaaS technologies, industry trends, and competitive positioning.
• Collaborating with global teams to drive product innovation, enhancements, and customer-focused solutions.
• Designing and deliver next-generation communication solutions, including demos, proofs of concept, and deal-support activities.
• Contributing to sales strategy, marketing initiatives, and product development through market intelligence and customer insights.

• Build good rapport with customers through business acumen, technical expertise, and executive presence.
• 7+ years of experience as a Solutions Engineer or in similar technical pre-sales roles, ideally within UCaaS/CCaaS environments.
• Have Demonstrated experience with SaaS collaboration tools, including web conferencing, cloud voice, and unified communications.
• Have solid understanding of traditional voice communications systems, networking protocols, and security best practices.
• Have knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
• Have experience of working within the channel landscape and supporting partner-driven engagements.
• Business Level English with a TOEIC score of 700+ will be highly considered.

• 戦略的な営業活動をリードし、お客様、パートナー、および社内チームに専門的な技術サポートを提供する。
• お客様とチャネルエコシステム全体で強固な関係を構築し、パートナーがZoomのUCaaSおよびCCaaSプラットフォームを採用・管理できるよう支援する。
• UCaaS/CCaaS技術、業界動向、競合状況に関する専門家として活動する。
• 製品革新、機能強化、顧客中心のソリューションを推進するためにグローバルチームと協力する。
• デモ、概念実証、取引サポート活動を含む次世代コミュニケーションソリューションを設計・提供する。
• 市場情報と顧客インサイトを通じて、販売戦略、マーケティング活動、製品開発に貢献する。

• ビジネス洞察力、技術的専門知識、エグゼクティブプレゼンスを通じてお客様との強い信頼関係を構築できる方
• ソリューションエンジニアまたは同様の技術プリセールスの役割で7年以上の経験、理想的にはUCaaS/CCaaS環境での経験
• ウェブ会議、クラウドボイス、ユニファイドコミュニケーションを含むSaaSコラボレーションツールの実証された経験
• 従来の音声通信システム、ネットワークプロトコル、セキュリティのベストプラクティスに関する深い理解
• AWS、Azure、Google Cloudなどのクラウドプラットフォームに関する知識
• チャネル環境での業務経験とパートナー主導のエンゲージメントのサポート経験
• TOEIC 700点以上のビジネスレベルの英語力（歓迎）