What you can expect
We are looking for an experienced Solutions Engineer with a proven track record of success to join our team at Zoom. You will be pivotal in driving customer success by architecting, designing, and demonstrating tailored solutions that address our customer's unique challenges and business objectives. You will collaborate closely with cross-functional teams, including Sales, Product Development, and Customer Success. This will ensure the seamless delivery of our solutions and contribute to the growth and innovation of our company. The role involves a deep understanding of the technical aspects of Zooms platform.
About the Team
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.
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Responsibilities
- Leading strategic sales engagements, providing expert-level technical support to clients and internal teams.
- Acting as a subject matter expert on UCaaS and CCaaS technology, industry trends, and competitive landscape
- Collaborating with the Global architecture and CSE teams to drive product enhancements and innovation
- Contributing to sales strategy, marketing initiatives, product development, and processes based on customer feedback and market insights What we're looking for
- Have experience in technical customer-facing roles in a UcaaS / CCaaS environment
- Be highly proficient in all areas related to our products and represent the technical aspects of how we solve customer problems.
- Have prior experience supporting Unified Communications, or Contact Center as a Solutions Engineer
- Have experience in working within a high-volume Account environment
- Have experience with API integrations and software development
- Have knowledge of networking protocols and security best practices
- Have familiarity with cloud platforms (AWS, Azure, GCP)
ما يمكنك توقعه
نبحث عن مهندس حلول ذو خبرة مع سجل حافل من النجاح للانضمام إلى فريقنا في زوم. ستكون محوريًا في دفع نجاح العملاء من خلال تصميم وهندسة وعرض حلول مخصصة تعالج تحديات عملائنا الفريدة وأهدافهم التجارية. ستتعاون بشكل وثيق مع فرق متعددة الوظائف، بما في ذلك المبيعات وتطوير المنتجات ونجاح العملاء. سيضمن هذا التسليم السلس لحلولنا والمساهمة في نمو وابتكار شركتنا. يتطلب الدور فهمًا عميقًا للجوانب التقنية لمنصة زوم.
عن الفريق
فريق مبيعات زوم هو قوة ديناميكية تدفع نجاح الشركة. مع التركيز على تقديم حلول اتصالات متطورة للعملاء عبر جميع القطاعات، يتفاعل الفريق بشغف مع العملاء في جميع أنحاء العالم. من خلال الشراكات الاستراتيجية ونهج يركز على العملاء، يلعبون دورًا محوريًا في توسيع الوجود العالمي لزوم وضمان استفادة الشركات من الإمكانات الكاملة للتعاون الافتراضي.
المسؤوليات
قيادة مشاركات المبيعات الاستراتيجية، وتقديم دعم تقني على مستوى الخبراء للعملاء والفرق الداخلية.
العمل كخبير في موضوع تكنولوجيا UCaaS وCCaaS، واتجاهات الصناعة، والمشهد التنافسي
التعاون مع فرق الهندسة العالمية وCSE لدفع تحسينات المنتج والابتكار
المساهمة في استراتيجية المبيعات ومبادرات التسويق وتطوير المنتجات والعمليات بناءً على ملاحظات العملاء ورؤى السوق ما نبحث عنه
لديك خبرة في أدوار تقنية تواجه العملاء في بيئة UcaaS / CCaaS
أن تكون ماهرًا للغاية في جميع المجالات المتعلقة بمنتجاتنا وتمثيل الجوانب التقنية لكيفية حل مشاكل العملاء.
لديك خبرة سابقة في دعم الاتصالات الموحدة أو مركز الاتصال كمهندس حلول
لديك خبرة في العمل ضمن بيئة حسابات ذات حجم مرتفع
لديك خبرة في تكاملات API وتطوير البرمجيات
لديك معرفة ببروتوكولات الشبكات وأفضل ممارسات الأمان
لديك إلمام بمنصات السحابة (AWS، Azure، GCP)
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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