Software Developer Engineer

What you can expect

As a Software Engineer on the Zoom Contact Center team, you will join a fast-paced, collaborative environment. This team of eight builds backend services for a key revenue-accelerating product. You will be vital, not just for building features, but also for being a gatekeeper of quality for the platform.

About the Team

Zoom Contact Center is Zoom's next-generation cloud-based customer engagement platform. We provide intelligent, scalable, and real-time communication solutions for enterprises of all sizes. Our mission is to build a seamless experience that empowers support and sales teams to better serve customers-through voice, video, chat, and beyond.
As a member of the backend engineering team, you will work on high-availability microservices that are the foundation of Zoom Contact Center. You will be part of a fast-paced, collaborative environment focused on clean architecture, system reliability, and performance at scale.

Responsibilities

• Designing and implementing scalable, secure, and reliable backend services using Java and Spring Boot
• Working closely with cross-functional teams to translate business requirements into technical solutions and deliver high-quality features to customers.
• Owning and optimizing critical service components across databases and messaging layers.
• Build and maintain integrations with storage and search systems including MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch.
• Implementing and improving monitoring, logging, and alerting to ensure system health, availability, and observability.
• Participating in on-call rotations, proactively respond to production incidents, and drive root cause analysis and long-term fixes.
• Triaging customer issues and contribute to long-term platform quality and performance.
• Supporting CI/CD pipelines, automate tests, and ensure production system health and stability and participating in system design reviews, code reviews, and technical deep dives.

• Have BS or MS in Computer Science, Engineering, or related field (or equivalent practical experience)
• 5+ years of software engineering experience building large-scale distributed systems.
• Demonstrate excellent programming skills in Java, with solid experience in Spring Boot framework.
• Possess solid understanding of relational and NoSQL databases, especially MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch
• Have experience designing and maintaining RESTful APIs and backend microservices.
• Need to be familiar with performance optimization, multithreading, caching strategies, and scalability techniques. Also have clear communication and collaboration skills with a focus on practical execution.
• Have to be comfortable with CI/CD, containerization, and cloud-native development (e.g., AWS ECS, S3, ElasticCache)