Senior CX Operations Manager

What we're looking for

• Have 4-7 years of experience in Sales Operations, Customer Success Operations, or Renewal Operations in a B2B SaaS environment.
• Have experience working with renewal or subscription lifecycle processes and data models.
• Be proficient in Salesforce, Excel, and data visualization tools such as Tableau or Power BI; experience with Gainsight and Clari is a plus.
• Have analytical, problem-solving, and communication skills with a detail-oriented mindset.
• Have proven ability to work cross-functionally and manage competing priorities in a high-growth environment.
• Have certifications (e.g., Salesforce Admin) is a plus.

Salary Range or On Target Earnings:

Minimum:
$97,600.00

Maximum:
$225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

08/15/25

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Client-provided location(s): San Jose, CA

Job ID: Zoom-2a833453022d721a63c547c6f5fadf7b

Employment Type: FULL_TIME

Posted: 2025-08-09T16:02:57