Product Manager, Growth & Community

What you can expect

We are seeking a Product Manager, Growth & Community to lead user engagement, community management, growth strategies, and content marketing initiatives in the US market. This role is pivotal in building and nurturing a loyal user base, driving sustainable growth, and shaping content strategies that resonate with local audiences.

About the team

The Zoom Docs team is on a mission to reinvent how people create, share, and collaborate. We're building a modern, AI-powered workspace that goes beyond documents, a place where ideas come alive, teams move faster, and work feels seamless. We work side by side with world-class designers, engineers, and product leaders who are passionate about shaping the future of productivity. Every feature we ship has a direct impact on how millions of people connect and get work done.

Responsibilities

• Leading user engagement and campaigns by designing promotions, contests, loyalty programs, and community initiatives that increase activation and retention.

• Building and scaling vertical communities (interest-based, demographic, or behavioral) to foster participation, strengthen trust, and deepen user connections.

• Developing and executing growth strategies including referrals, onboarding optimization, and conversion improvements to drive acquisition and lifetime value.

• Creating and overseeing localized content programs (e.g., newsletters, editorial calendars, social campaigns) that resonate with US audiences and support growth.

• Managing community operations including moderation standards, trust & safety processes, and user feedback loops to ensure healthy, inclusive spaces.

• Collaborating cross-functionally with product, design, engineering, and marketing to align community insights with product improvements and feature adoption.

• Analyzing and optimizing performance by tracking engagement metrics (DAU/MAU, conversion, retention) and applying insights to refine strategies.

• Planning and hosting events (virtual and in-person) to strengthen relationships, spotlight community advocates, and increase visibility for Zoom Docs.

• Bring 3-5+ years of experience in community management, growth, content strategy, or user engagement, ideally within technology or SaaS.

• Hold a bachelor's degree in Marketing, Business, Communications, or a related field (Master's degree a plus).

• Demonstrate success in scaling communities, driving growth, or managing trust & safety operations for large or niche audiences.

• Show expertise in content creation, editorial planning, and community storytelling that drives engagement.

• Apply data literacy with experience using analytics tools (e.g., Google Analytics, Mixpanel) to inform decisions and optimize strategies.

• Work independently and collaboratively, managing multiple priorities and projects.

• Bring curiosity and adaptability with a passion for community, technology, and innovation.