About the team
Bridge Interactive became a part of the Zillow Group a few years ago, and together we've joined to build a huge impact on Real Estate products. We are a group inspired by technology and customer service, who constantly strive to use the best engineering methods available and deliver white glove service. Our group is tight-knit with a team environment, so we're also looking for an excellent collaborator and partner. Bridge Interactive is passionate about implementing the best technology for a given problem. You'll have the opportunity to influence foundational decisions and work as a team to build something special.
About the role
Zillow Group seeks an ambitious and results-oriented individual to join Bridge Interactive as an Industry Data Support Consultant. This remote position calls for strong operational expertise and customer service proficiency, coupled with a deep understanding of the real estate technology sector to contribute to expanding Bridge's product line for Multiple Listing Services, White Label Partners, and their clients. Initially, you will actively engage with our MLS, broker, and Vendor partners. Moreover, collaborating with other Zillow Group teams is essential for the successful expansion of our customer service operations. In this role, you will play a pivotal role in the development of Bridge's small yet growing team, offering the unique blend of a startup environment with the resources of a large organization.
Want more jobs like this?
Get Data and Analytics jobs that are Remote delivered to your inbox every week.
Responsibilities Include:
- Improving the user experience for MLS customers and brokers with Bridge Interactive products to ensure ongoing success and support.
- Overseeing Agreement Management and API products. Including submitting mapping updates and metadata update requests, collaborating with internal and external partners.
- Screening, approving, and maintaining a range of Zillow APIs, including Zestimate, Public Records, Econ, etc.
- Independently manage tasks of a broad scope that involve complex technical troubleshooting. This includes conducting thorough data analysis and evaluating various factors while adhering to established troubleshooting procedures.
- Supporting the establishment of customer support processes for Bridge products by providing technical and product assistance to end users.
- Working closely with cross-functional teams across Zillow Group to bolster Bridge's user support and success.
- Educating MLSs, brokers, and Partners on our platform.
- Resolving post-launch challenges and offering insights to improve performance.
- Collaborating with a diverse range of internal teams within Zillow Group and across company product lines, including Slack escalations.
This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $34.00 - $54.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
The preferred candidate should possess real estate industry experience and be adept at connecting our product teams with users in MLSs, brokerages, and Vendor networks.
- Minimum of 3 years in the Residential Real Estate Industry.
- Familiarity with RETS/API, Postman, SQL, and Zendesk is highly advantageous.
- Strong analytical and decision-making capabilities.
- Ability to articulate complex technical issues clearly.
- Exceptional organizational proficiency.
- Skilled at working independently and collaboratively to meet tight project deadlines.
- Involves potentially leading initiatives within the team.
- May require mentoring or guiding junior team members.
- Demonstrates a high level of ownership and dedication to execute tasks promptly and accurately in a dynamic environment.
- Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences
Get to know us (incase you need more about the Bridge platform)
Bridge Interactive is a leading technology company that provides powerful listing-data management software to meet the needs of the MLS, broker, and franchise communities. Bridge Interactive is part of Zillow Group, whose mission is to help unlock life's next chapter.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.