Principal Model Designer
4 days ago• Flexible / Remote
About the team
The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home. We're a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design
ZXD is a multidisciplinary team of user experience practitioners, including research, design, and content. Content design is a distinct team within the greater design organization.
We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people - customers, co-workers, and everyone else. We seek to make everything a little better than we found it.
This role will be Zillow's first Model Designer.
About the role
Zillow is reimagining how people buy, sell, rent, and tour homes - and AI is key to that reinvention. We're looking for a Model Designer to partner with our AI Product and Science teams to design the language and interaction patterns behind intelligent, user-centered experiences.
In this role, you'll contribute to some of Zillow's most innovative product work. You'll shape how our AI communicates, behaves, and earns user trust - especially as we develop new ways for users to interact with Zillow. And you'll work on cutting-edge AI tools that help millions of users and thousands of real estate agents.
Responsibilities
- Add new AI/ML/LLM deep expertise to the Content Design team, and advocate for Model Design as an emerging discipline across Zillow
- Partner with other content subject experts to optimize AI and ensure a cohesive approach across all our products.
- Work inside collaborative prompt development loops, evaluating AI behavior, iterating on language, and influencing system design
- Design and test prompts that align AI output with Zillow's voice, product goals, legal compliance, and user needs
- Collaborate with researchers and data scientists to to understand, predict, and assess model behavior
- Partner with the broader Content Design team to define how Zillow's voice and tone show up in AI-generated and AI-assisted experiences
- Champion governance and ethical design through clarity, accuracy, tone, inclusive language, and user transparency
- Participate in design activities like journey mapping, co-design sessions, prototyping, design critique, and user testing
- Present content design work and regularly engage with partners for feedback
- Lead multiple projects independently and deliver high-quality work on time
- Contribute, learn, grow, and have fun
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This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $169,300.00 - $270,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you are
- Strong communication and collaboration skills
- 8+ years as a content designer, product content strategist, or similar role
- Experience working on complex or emerging technologies, especially AI/ML-powered products
- Experience with prompt design, conversational UI, or content governance for generative AI
- Skilled at working across ambiguity, simplifying technical concepts, and advocating for clarity
- Strong portfolio that showcases thoughtful language, structured content systems, and strategic product thinking that gets meaningful results for customers and business
- Experience working optimally with diverse, cross-functional teams, especially design, product, research, data science, and engineering
- Comfortable working in Figma, collaborating in Jira/Confluence, and testing language via prototypes or experiments
- Experience presenting strategies to partners and advocating for user needs
- Experience translating hard-to-understand concepts into clear, user-friendly language
- Experience with A/B testing, usability testing, and other methods of evaluating quality
- Experience developing standards, processes, and guidelines to help teams do better work
- Experience providing content mentorship to help others meet content quality standards
- Experience making effective decisions and managing multiple projects at once
- Expertise with content strategy, product narrative, and information architecture
- Expertise with writing, voice and tone development, and standards for inclusive content
- Examples of critical thinking, creativity, risk-taking, and problem solving in design projects
Content Design in ZXD
Content designers play an integral role in the design process by providing strategic direction and crafting outstanding content for consumers and business partners.
You'll also collaborate with an experienced team. Every content designer reports to a content design manager, who supports your growth and development. Team members share work and provide helpful guidance to one another, define inclusive content principles, and contribute to improving content quality.
Get to know us
At Zillow, we're reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Client-provided location(s): Flexible / Remote
Job ID: Zillow-P747858
Employment Type: FULL_TIME
Posted: 2025-10-23T18:29:40
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
- Return-to-Work Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Casual Dress
- Snacks
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Zillow.