Mortgage Production Assistant

About the team

At Zillow, we are revolutionizing the real estate experience to help more people achieve their dream of owning a home. As a Mortgage Production Assistant, you will play a vital role in reshaping the lending experience, ensuring our customers receive exceptional service and assistance. Our unwavering dedication to innovation and customer-focused solutions places you at the forefront of an ambitious mission, empowering customers as they navigate important achievements in their lives.

About the role

As a Mortgage Production Assistant, your primary focus will be to streamline loan processes, ensuring accuracy and completeness in all submissions. Your key responsibilities will include:

• Reviewing, preparing, and submitting complete loan files for underwriting review
• Evaluating and determining if any documents are missing, and identifying steps to streamline the loan process
• Reviewing vital income, Automated Underwriting System (AUS), and other required credit and underwriting documentation
• Familiarizing yourself with and operating in compliance with various lending guidelines
• Communicating closely with Loan Officers to ensure loan submissions are accurate and complete
• Continuously seeking ways to improve processes and enhance efficiencies

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $22.20 - $33.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

Actual amounts will vary depending on experience, performance and location.

Who you are

We are looking for an individual who embodies self-motivation, hard work, and the ability to think both creatively and critically. You should be highly collaborative, frequently engaging with the sales team to understand challenges and drive efficiencies. Additional qualities we seek include:

• Demonstrated ability to manage time effectively and multitask in a fast-paced environment
• Strong organizational skills, as we move fast and think big
• Proven track record of working independently and as part of a team
• Excellent communication skills, both written and verbal
• Diligent with an emphasis on accuracy and thoroughness

Qualifications

To be successful in this role, you should possess the following qualifications:

• Previous experience in a mortgage production or similar role
• Familiarity with mortgage loan processes and documentation
• Knowledge of various lending guidelines and compliance requirements
• Proficiency in using loan processing software and other relevant technology
• Ability to analyze and determine the completeness of loan files
• Strong attention to detail and problem-solving skills

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Client-provided location(s): Flexible / Remote

Job ID: Zillow-P747931

Employment Type: FULL_TIME

Posted: 2025-09-25T18:29:36