Model Designer

In this role, you'll contribute to some of Zillow's most innovative product work. You'll shape how our AI communicates, behaves, and earns user trust - especially as we develop new ways for users to interact with Zillow. And you'll work on cutting-edge AI tools that help millions of users and thousands of real estate agents.

Responsibilities

• Add new AI/ML/LLM deep expertise to the Content Design team, and advocate for Model Design as an emerging discipline across Zillow
• Partner with other content subject experts to optimize AI and ensure a cohesive approach across all our products.
• Work inside collaborative prompt development loops, evaluating AI behavior, iterating on language, and influencing system design
• Design and test prompts that align AI output with Zillow's voice, product goals, legal compliance, and user needs
• Collaborate with researchers and data scientists to to understand, predict, and assess model behavior
• Partner with the broader Content Design team to define how Zillow's voice and tone show up in AI-generated and AI-assisted experiences
• Champion governance and ethical design through clarity, accuracy, tone, inclusive language, and user transparency
• Participate in design activities like journey mapping, co-design sessions, prototyping, design critique, and user testing
• Present content design work and regularly engage with partners for feedback
• Lead multiple projects independently and deliver high-quality work on time
• Contribute, learn, grow, and have fun

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Strong communication and collaboration skills
• 8+ years as a content designer, product content strategist, or similar role
• Experience working on complex or emerging technologies, especially AI/ML-powered products
• Experience with prompt design, conversational UI, or content governance for generative AI
• Skilled at working across ambiguity, simplifying technical concepts, and advocating for clarity
• Strong portfolio that showcases thoughtful language, structured content systems, and strategic product thinking that gets meaningful results for customers and business
• Experience working optimally with diverse, cross-functional teams, especially design, product, research, data science, and engineering
• Comfortable working in Figma, collaborating in Jira/Confluence, and testing language via prototypes or experiments
• Experience presenting strategies to partners and advocating for user needs
• Experience translating hard-to-understand concepts into clear, user-friendly language
• Experience with A/B testing, usability testing, and other methods of evaluating quality
• Experience developing standards, processes, and guidelines to help teams do better work
• Experience providing content mentorship to help others meet content quality standards
• Experience making effective decisions and managing multiple projects at once
• Expertise with content strategy, product narrative, and information architecture
• Expertise with writing, voice and tone development, and standards for inclusive content
• Examples of critical thinking, creativity, risk-taking, and problem solving in design projects

Content Design in ZXD

Content designers play an integral role in the design process by providing strategic direction and crafting outstanding content for consumers and business partners.

You'll also collaborate with an experienced team. Every content designer reports to a content design manager, who supports your growth and development. Team members share work and provide helpful guidance to one another, define inclusive content principles, and contribute to improving content quality.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Client-provided location(s): Flexible / Remote

Job ID: Zillow-P747858

Employment Type: FULL_TIME

Posted: 2025-09-13T18:29:26