Systems Implementation Manager

Follow your passion

Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission.

Currently, we operate multiple elementary and middle schools in the Bronx and Upper Manhattan, and are opening three new elementary schools in Queens for the 2025-26 school year. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children.

Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team’s scope of work permits.

Deliver powerful results

To achieve our vision, we are searching for a Systems Implementation Manager to lead the design, implementation, and ongoing management of some of our key data systems and infrastructure (e.g., enrollment, student information systems).

The ideal candidate has: 

• Bachelor's Degree and 4+ years of professional experience; 1-4 years of Product Management experience strongly preferred
• Proven experience leading end-to-end Salesforce (or similar systems) implementation projects, including vendor and implementation partner management, data migration, configuration and customization, third-party integrations, and end user support 
• Ability to translate business needs into technical solutions and vice versa; strong communicator with both technical and non-technical teams
• Strong data management abilities
• Experience with Salesforce Education Cloud, Salesforce Experience Cloud for Learner Success, and Salesforce Marketing Cloud Advanced a plus
• Superb organizational and project management skills, with a documented history of successfully driving projects to completion and the ability to create and execute project plans, set priorities, and meet deadlines 
• Ability to manage multiple tasks and priorities in a dynamic, fast-paced environment
• A demonstrated ability to understand and articulate complex requirements
• Collaborative mindset with the ability to lead cross-functional projects and drive consensus across stakeholders
• Strong understanding or experience with schooling systems preferred, but not required

Responsibilities:

• Own end-to-end implementation, configuration, customization, and maintenance of Salesforce for Zeta’s enrollment systems, including driving of business process redesign, completing trailheads, collecting all documents from the team, coordinating and participating in end-user testing activities, driving full migration from current systems, coordinating / translating between implementation partner and Zeta’s internal teams, conducting admin and end-user training, owning subsequent systems maintenance, and supporting end-users after go-live
• Act as an internal product manager, partnering with teams across Zeta’s Network to deeply understand workflows, surface gaps and pain points, define problems, identify opportunities for improvement (e.g., automations and dashboards), and build effective solutions
• Visualize and build reports and dashboards to enable non-technical stakeholders to monitor and make data-driven decisions
• Project manage complex initiatives involving multiple stakeholders and moving parts, ensuring timely delivery and high-quality outcomes
• Work with the implementation team to establish and support organizational processes for administrative, development, and change management activities
• Upon go-live of the platform, handle basic administrative functions (including user account maintenance, reports and dashboards, workflow management), complete regular system audits, and prepare for upgrades
• Bring systems expertise from past roles, offering informed recommendations and best practices around systems architecture, tools, and implementation strategies
• Wear multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed

Join our purpose-driven community

Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta:

• We are passionate about our mission of providing world-class education to all students
• We bring a mindset of growth, flexibility, and openness to feedback
• We are hungry and determined to not only meet our goals, but surpass them
• We are humble, willing to put the team’s needs ahead of our own, and committed to contributing to a collaborative work environment
• We have a high bar for excellence and sweat over the details
• We are caring and put team over individual at all times

We are accepting applications on a rolling basis. The salary range is between $80,000 and $100,000. New hires can expect to be brought into the organization at a salary at or near the start of the ranges, depending on relevant experience and internal equity. Compensation is based on our salary scales. Managers and above are eligible to receive an annual discretionary, merit-based performance bonus.

How does Zeta invest in you?

We offer great benefits:

• Comprehensive and affordable medical, dental, and vision plans
• Flexible spending accounts for eligible medical purchases and commuter expenses
• 403(b) retirement plan; Zeta offers matching contributions toward your savings 
• Competitive compensation

We provide awesome perks:

• Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it’s up to you!)
• 4 live therapy sessions per month through Talkspace and free Headspace subscription
• MacBook Air and specified monthly reimbursement for use of a mobile phone
• Fully stocked teacher workrooms with favorite snacks and Nespresso machine
• Zeta swag, team outings, and NYC’s finest sweet treats
• Books for professional development

We care deeply about your personal and professional growth:

• Clear pathway to professional growth
• Consistent feedback and support from managers and teammates 
• Community Circle practice to build and strengthen our sense of team
• Interactive Mindfulness and DEIJ programming

Apply Now!

Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.).