Threat Monitoring & Response Engineer
Who we are looking for
Would you like to be a part of a fun, sophisticated, and growing Security team for a best-in-class SaaS company?
Zendesk is looking for a passionate Threat Monitoring and Response Engineer with solid communication and analytical skills to contribute to our Threat Hunting and Incident Response programs. We are seeking someone with a mixture of technical ability, attention to detail, ability to connect disparate pieces of data and someone who can function well on an impactful and closely-knit global team.
Zendesks Threat Monitoring & Response Team develops and implements processes and tools that allow us to react swiftly and decisively to identified threats to Zendesk and its customers. We partner with our Security Engineering teams to ensure we have the right tools and techniques in place to successfully monitor and detect threats to the Zendesk platform!
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What youll be doing:
- Participate in threat hunting exercises, with a focus on deficiencies requiring additional attention.
- Stay ahead of and remain knowledgeable about new threats and tactics. Analyze attacker tactics, techniques, and procedures (TTPs) from security events across a large network of devices and end-user systems.
- Manage technical cyber security investigations, triage, and containment.
- Contribute to the development and operation of automation and orchestration tools to reduce manual tasks.
- Partner with the security engineering team to mature monitoring and response capabilities.
- Take part in a compensated on-call rotation.
- Work with our Intelligence team forming relationships and sharing knowledge in the cyber security community.
- Help Zendesk teams and partners understand global cyber events and mitigate threats as they relate to Zendesk.
- Adapt to change, seek new responsibilities, accept challenges and thrive in ambiguity.
What you bring to the role:
Required:
- A team-first, collaborative approach!
- 1+ years of information security response and investigation experience.
- 1+ years experience working in a global cloud based environment.
- Experience briefing the business on current cyber threats and events.
- Experience utilizing log aggregation tools (SIEM, Datalake, etc.)
- Experience utilizing analytics tools (Wireshark, TCPDump, etc.)
- Self-motivated to continuously learn with the ability to work independently and effectively with multiple teams.
Preferred:
- Security certifications such as CISSP or SANS.
- Experience in information sharing organizations such as ISAC.
- Involvement in local or regional security user groups or conferences.
- Experience automating tasks with Python 3.
- Experience with system engineering.
About Zendesk - Champions of Customer Service
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
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EEO Statement
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an email to recruitingops@zendesk.com with your specific accommodation request
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The Poland annualized base salary range for this position is zł154,000.00-zł230,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.