Who were looking for
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth and innovation, and believe in giving back to the communities we call home.
The Product Documentation team is looking for a Technical Writer to partner with our product teams to produce, enhance, and maintain the documentation for core product functionality, including workforce engagement management. You should have a passion for figuring out what users need, an ability to take advanced features and make them easy to understand and use, and provide creative ideas on how to best organize and deliver content to make users successful.
What youll do
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- Create high-quality user documentation to help our users be successful with Zendesk
- Improve the overall quality of the documentation by responding to internal and external feedback
- Interact with customers and customer-facing teams to understand how customers use our products and what they need to be successful
- Build strong working relationships with cross-functional teams, including product management, engineering, support, and customer success
What you bring to the role
- 5+ years experience as a technical writer, preferably documenting cloud-based software products
- Excellent technical writing skills and a superior grasp of written English
- Ability to conform to shifting priorities, demands, and timelines
- Ability to work well independently and in a collaborative, team environment
- Experience working with DITA XML format and a DITA authoring tool
(we use Oxygen Author)
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.