The Core Services teams at Zendesk build and maintain secure, reliable, and easy to use authentication, authorization and security features for Zendesks customers, products and services.
Were looking for a Staff Software Engineer to join our brand-new Permissions team, contributing new features to allow our customers to have fine-grained control over access to their Zendesk across all products. Ideal candidates will possess excellent problem solving skills, be driven to help customers, and be passionate about building robust access controls for large scale use cases.
What youll be doing
- Deliver value directly to our customers by building and releasing secure, reliable and sophisticated access controls.
- Maintain excellent reliability and quality for our systems and navigate the challenges presented working at a global scale. We own some of the largest scale services within Zendesk.
- Champion standard methodologies, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
- Design solutions to move us further toward a unified access management system across Zendesk services.
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What you bring to the role
Required:
- Prior experience in a backend or full-stack application engineering role
- Proven understanding of web application development and excellent knowledge of at least 1 server-side scripting language
- Excellent communication and time-management skills
- Committed to delivery
- You believe building excellent software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.
- Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues
Preferred:
- Prior experience owning Ruby or Scala services in a production environment
- Experience working on large scale Identity & Access Management systems and/or familiarity with IAM industry practices
- Experience using monitoring/alerting to ensure the reliability of a system
Tech Stack
- Our backend code is a split between Ruby on Rails and microservices written in Scala
- Our frontend interfaces are written in React and Ember
- We use AWS Aurora to store data in MySQL and Kafka to stream events between services
- We use Kubernetes and AWS to deploy and scale our applications
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The Poland annualized base salary range for this position is zł268,000.00-zł402,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.