We are looking for a Solutions Developer to join our team at Zendesk. In this role, you will work closely with our Pre-Sales team, which includes Solutions Consultants and Platform Architects, to develop web UI, mobile apps, and back-end applications that delight customers. Your responsibilities will include translating business requirements into detailed technical designs, as well as designing, coding, testing, debugging, maintaining code and applications.
This role will entail being hands-on with new development as well as support, maintenance or enhancement of existing applications.
You are the perfect match if you:
- Have been building, tweaking, and extending web apps for at least 4 years, preferably for enterprise-level products
- Possess strong problem-solving skills with the ability to deliver on time with minimal supervision
- Have a strong understanding of the full software development lifecycle
- Work and strive to deliver a quality product to thrill customers with
- Have been performing spot-on troubleshooting and solving problems in a highly technical, customer-focused service environment
- Understand internal product roadmaps to determine solution gaps that can be solved with custom applications. You interface with product management to provide necessary feedback
- Have experience developing and testing integrated, web-based applications using multiple coding languages
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What you bring to the role:
- 4+ years of experience building web applications using modern JavaScript frameworks (Vue.js, React, and/or Angular etc)
- Broad knowledge of modern web/scripting technologies (Javascript, CSS HTML) and SaaS applications
- Ability to quickly iterate and convert mockups into web apps
- Experience working with REST APIs and backend integrations
- Experience in any transferable backend programming languages, such as Node.js, Python, Ruby, etc
- Willingness and interest to learn enough iOS / Xcode and Android to prototype apps using Zendesk's Mobile SDKs
- A strong desire to continually learn and work in new languages, services, and technology as needed
- A craving to collaborate with others on your team to find the best solution to the problem at hand
- Seeking solutions to sophisticated problems, often touching many systems and sometimes different technologies
- Passion for technology, software, and building creative solutions and the ability to infect others with your passion
Bonus points:
- Experience with AWS (preferred; serverless is a big plus!) and/or other cloud service platforms (Azure, GCP etc)
- Some experience in database design and extensibility.
#LI-MN4
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.