Job Description
Zendesk is hiring! We're looking for a motivated self-starter who has a consultative sales approach, provides excellent customer experience, and offers polished presentation skills. Our SMB Account Executives are responsible for crafting, managing and closing net new sales opportunities within given territory. Ideal candidates will bring a proven track record in sales achievement, with Software/SaaS experience a plus.
Responsibilities
- Identify and target potential SMB clients through market research, prospecting, and networking efforts.
- Conduct consultative sales conversations to understand customer pain points, challenges, and objectives.
- Present Zendesk's suite of customer service and engagement solutions to prospects, effectively demonstrating how they can address specific business needs.
- Develop and deliver persuasive sales proposals and presentations that showcase the value and benefits of Zendesk's offerings.
- Collaborate with cross-functional teams, including sales engineers and solution consultants, to design and deliver comprehensive solutions for SMB clients.
- Build and maintain a robust pipeline of opportunities, accurately tracking sales activities and forecasts in CRM systems.
- Negotiate contract terms and pricing to close deals while ensuring alignment with company guidelines.
- Continuously stay updated on industry trends, product developments, and competitive landscape to effectively position Zendesk's solutions.
- Provide exceptional post-sale support to ensure customer satisfaction, retention, and potential upsell opportunities.
- Participate in sales training sessions, workshops, and team meetings to enhance skills and share insights.
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Required
- Bachelors degree
- Excellent verbal and written communications skills
- Exceptional proficiency in English, fluency in another language is a plus.
- 3+ years of full cycle sales (B2B) experience; software/SaaS experience is an advantage
- Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times
- Ability to thrive in a fast-paced environment; move quickly, think strategically and are superb at tactical execution
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.