Workplace Experience Specialist
At Zendesk, were on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. We show companies how to unlock the power of everyday customer interactions so they can make those experiences extraordinary.
Zendesk Workplace Experience:
Youre an excellent communicator, comfortable interacting with all levels of employees,
management, and third-party vendors. You are detail focused, have impeccable judgment. You always lead with "yes" but are comfortable saying "no" to requests that dont fit team / company goals. Youre sensitive to employees needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but thats OK; last-minute requests dont faze you!
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Responsibilities
- Provides coordination and support for delivery of Workplace Services
- Liaise with vendors, building managers and landlords as needed
- Maintains awareness of the workspace and submits janitorial and maintenance work orders as needed, communicating with appropriate partners to address issues
- Maintain and coordinate the cleanliness and safety of assigned buildings and areas, kitchens, equipment, etc. and perform daily rounds of the building, reporting and escalating issues to your lead and team members as appropriate
- Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request
- Conducts guest registration through visitor management software
- Assists with light duty activities such as adjusting monitor arms, tightening screws on chairs, and adjusting cables under desks. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. Troubleshoot issues with workstations, furniture and equipment and light furniture assembly: cabinets, shelving, etc.
- Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested
- Follows security and emergency procedures as defined for the property, and responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures
- Record and reconcile expenses and maintain records of vendor proof of insurance and contractual documentation in place
- Share resources, knowledge, and practices with teammates to improve the office
- Assist the Food & Beverage program, including placing and stocking orders as necessary
- Coordinate all in-office events for employees and provide building tours for new employees
- Identify areas of process improvement and create action plans
- Process invoices while working cross functionally with Accounts Payable, and report any missing/delayed shipment payments to the Senior Workplace Specialist/Manager
- Maintain Workplace Experience master documents, spreadsheets, calendars and floor plans
- Write and update articles on employee help center and communicate with the office via Slack as necessary, following the communications guidelines
- Perform other duties and special projects as requested
- Utilize a high level of attention to detail as well as strong interpersonal skills
- Have a positive attitude and a strong sense of urgency in resolving any issues that may arise
- Requires basic knowledge of financial terms and principles, with an ability to calculate simple figures such as percentages
- Ability to understand and carry out general instructions in standard situations and to solve problems in standard situations, requires basic analytical skills
Requirements:
● Minimum of 3 years experience in a fast-paced administrative role
● Ability to consistently deliver a high level of customer service
● Strong communication skills across employees at all levels within the organization
● Demonstrated ability to handle multiple tasks with little or no supervision
● Advanced problem solving skills
● Ability to triage and create sensible prioritization in order to continue to be effective
● Positive attitude; grace under pressure
● Accurate, organized, punctual and accountable
● Strong computer skills including experience with Google Suite
Preferred Experience/Skills:
● Experience with Google Suite, Slack, Envoy (or similar visitor management software)
● Experience executing in-office events
● Mac literacy
Hours:
● Mon-Fri, 8:00am-5:00pm; overtime sometimes required
#LI-SM12
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized base salary range for this position is $25.00-$37.50. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.