What will you do?
The simple mission of Presales at Zendesk is "To Ensure Solution Selection". Our role is to enthuse our prospects about the capabilities of our solution, and in doing so, demonstrate that Zendesk is the optimal solution to meet their business, functional and technical requirements.
Of course, we are also sales people, trusted advisors, technical gurus, domain experts, value consultants, challengers and thought leaders. Oh, and we are expert at juggling lots of balls, balancing learning with doing, and having fun.
As a senior member of the Presales team, the Senior Solution Consultant is the bridge between Zendesks Commercial sales representatives and our prospective customers. The Senior SC is responsible for understanding our customers complex business requirements, mapping those to the Zendesk suite of software solution offerings, and delivering solution demonstrations that illustrate their business value.
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In this role, youll support our French sales team, partnering with Account Executives to lead the extended team throughout the pre-sales cycle, providing deep product and CX industry knowledge to ensure the successful execution of our sales strategy. As such, Senior SCs will be curious, creative thinkers and problem solvers who are domain experts, technically astute and commercially focused.
Your Background
- You have deep experience of working with Mid-Market customers in a client-facing commercial role, where you provide creative, outside-the-box solutions to complex business challenges.
- You have excellent interpersonal, communication, persuasion, presentation and writing skills.
- You have a passion for telling engaging stories that both demonstrate our products value and bring our solution to life.
- You have experience of SaaS applications, Solution Architectures, and their supporting technologies
- You are agile, with a love of thinking on your feet and a knack of steering conversations involving a range of different stakeholders, from Agents to the C-Suite.
- You have run sales cycles from RFI and RFPs through to managing Pilots and Proof of Concepts.
- You love working in a dynamic environment where flexibility and agility are essential.
- We mix our time between home, customer sites and the office - youll thrive with this variety
- You are fluent in French and English
- 4+ years of Mid-Market software pre-sales experience.
Even Better...
- Experience in customer service, customer contact centers, customer service software, ITSM, data warehousing, business intelligence.
- Knowledge of AWS, Azure, Google, Oracle PaaS etc
- Experience in web/ scripting technologies, HTML, CSS, JavaScript, SaaS applications
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.