As a Sales Operations Lead supporting Go-To-Market teams, you will play a critical role in the business achieving their growth targets. Business partnering with the APAC SMB Regional Vice President, you will identify key metrics and develop critical scorecards to assist Sales Leadership, Account Executives and Cross Functional Leaders run their business.
This is a hands-on and autonomous role, you should have solid expertise in sales analytics, dashboard management and providing meaningful actionable insights aligned to business goals to drive growth or solve problems. You will be responsible for setting up the regular sales cadence and standard operating processes for GTM to maximise their sales effectiveness, strategies and operational rigour.
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Responsibilities will include:
- Identify and implement key metric reporting to support end to end sales cycle including pipeline management, opportunity hygiene, forecasting, deal size, customer onboarding, success and timely renewals
- Develop scalable reporting & SFDC dashboards to sales management to demonstrate achievement towards company goals and identify areas of focus
- Run regular forecast and operating cadence with sales - focusing on growth and improvement opportunities
- Resolve sales operational issues end to end in a timely manner
- Make recommendations from analysis to optimise sales productivity and drive business value
- Ensure tech stack optimisation through feedback from all levels of GTM
- Proactively identify and implement processes and reporting improvements that simplify, standardise and enable sales operational excellence
- Supporting planning including designing and implementing territories, developing and allocating quota and supporting compensation design and execution
- Ensure that sales teams are well positioned to execute quarterly and campaign initiatives, including supporting the design and execution of short term sales incentives
- Manage and maintain data integrity for sales tools, reporting, telephony and CRM systems
Sales Operations Experience and Skills:
- 3-5+ years of experience in a sales operations role, ideally in a fast growing SAAS business
- Proven experience in building effective sales operations cadences and dashboards to optimise sales performance and structure
- Excellent stakeholder management skills, with the ability to build strong cross-functional relationships and align teams toward common goals.
- Skilled communicator with the ability to communicate complex business insights, both verbally and in writing, using Powerpoint in a clear and precise manner
- Highly proficient in excel, salesforce.com and data analytics tools (e.g. SQL, SAS, Python, Power BI, Qlik, Tableau, Excel)
- Thrive in a fast-paced environment, balancing multiple projects without losing focus
- Resourceful and committed to advocating for our customers, with a growth mindset and a passion for problem-solving as part of a team
What We Offer:
- The opportunity to make a real impact at a growing and innovative company
- A collaborative and supportive work environment
- Competitive salary and benefits package
- The chance to work with a talented and passionate team
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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
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