RevOps Deal Support Analyst

• Process Level 2-3 or medium-high risk, medium-high complexity deal types for SMB and APAC Commercial market segments
• Handles pre-signature, sales inquiry, and opportunity/quote support tickets for in-scope deal types
• Drive resolution to in-scope complex scenarios/deals escalated by Sr. Specialists
• Participates in conducting RCA to escalations on deals processed
• Partner with Sales to teach best practices and help prepare a variety of strategic deals for management review
• Act as a trusted advisor to guide sales representatives through the deal flow process and review contracts to ensure it conforms to finance audit reviews and revenue recognition policies
• Drive proactive communication with internal business partners such as Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions
• Ensure to maintain knowledge and alignment of all process updates
• Participate in designing and implementing an evolving business process to support extreme revenue growth
• Provide weekly updates on interactions with customers/internal stakeholders and discuss learnings and challenges during the weekly regional meetings
• Under the guidance of senior team members, work on ad-hoc projects & analysis
• Manage the Individual Productivity on a daily basis ensuring that deliverables are processed at agreed SLAs
• Participate & support continuous improvement initiatives by providing ideas/pain points/recommendations during data gathering

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.