Join Our Team as a Procurement Operations Sr. Specialist at Zendesk in Manila!
Are you someone who pays close attention to details and enjoys supporting operational processes? Are you passionate about ensuring smooth procurement operations? If you thrive in an environment that values accuracy, simplicity, and efficiency, we have an exciting opportunity for you!
Why Zendesk?
At Zendesk, we're dedicated to helping organizations build better relationships with their customers and employees. As a Procurement Operations Assistant, you'll play an important role in supporting this mission by ensuring a seamless procurement experience for our internal customers and suppliers.
The day-to-day:
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- Manage requests using our intake tool, ensuring timely responses within set deadlines.
- Provide prompt, friendly, and efficient customer service to external vendors and internal inquiries/correspondences.
- Triage and respond to administrative requests in our ticketing tool.
- Work with the Sourcing team throughout the purchasing process.
- Assist in processing purchase requisitions and change orders.
- Support with virtual credit card payments and reconciliations.
- Route approved contracts for signature via e-signature software
- Maintain the contract database.
- Follow proper procedures for any new vendor creation or updates; verifying federal id number, name, addresses that are provided on the documents by vendor
- Assist in managing the supplier database.
- Collaborate with the Accounts Payable team on the end-to-end process.
- Contribute to documenting processes and suggest improvements.
- Updates job knowledge by participating in training & learning opportunities.
- Handles tasks and projects delegated or assigned by the team lead and Manager
- Protect the organization's value by keeping financial information confidential.
Skills and Qualifications:
- Education: Minimum of a Bachelor's degree in Finance, Accounting, or equivalent.
- Experience: At least 3-5 years of relevant experience in Procurement Operations or a related field.
- Tech Proficiency: Familiarity with ticketing or software tools is a plus.
- Flexibility: Willingness to work flexible hours to accommodate global time zones.
- Communication: Strong written and verbal communication skills, along with basic problem-solving abilities.
- Team Player: Ability to provide good customer service and collaborate within teams.
- Adaptability: Comfortable in a dynamic environment with strong multitasking skills.
- Organization: Basic organizational skills to ensure smooth operations.
- Attention to Detail: Ability to handle tasks with attention to detail, especially when dealing with financial data.
- Willingness to work on a hybrid set up
- Willingness to work on night shifts
#LI-ML12
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.