Zendesk is a service-first CRM company that builds powerful, customizable software crafted to improve customer relations. We encourage growth, innovation and believe in giving back to the communities we call home. We are on an exciting mission to incorporate more data & analytics in the decisions we make as an organization.
This role will be responsible for the delivery and support of Enterprise Data & Analytics capability. You will lead a distributed team that delivers curated data assets across Zendesk. Your primary responsibility is the health of the team you manage. In addition, you will translate business initiatives to analytics outputs and engage with the Product, Engineering and other partners to ensure successful delivery.
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The team is composed of Data Engineers who own the life cycle of organized and rationalized analytic domains. ED&A Engineering Managers will do individual contributions when it makes sense. Collaboration, communication, as well as driving others towards delivery excellence is what we need.
What youll be doing
- Manage the health & engagement of your team, as well as their growth opportunities
- Mentor more junior engineers and support their career development
- Handle the successful delivery of the team's initiatives
- Own the delivery of data products, as well as the evolution of their characteristics, as requested by the Business Leaders
- Drive & support engineering excellence across the organization
- Mange & gather metrics for the respective Analytics Teams
- Individual Contribution to building data domains with data engineers
What you bring to the role
- Managerial experience (3+ years), ideally leading data engineering teams
- Proven experience (5+ years) in data engineering, delivering data products & insights
- Proficiency with SQL & any programming language (e.g. Python)
- Validated management experience building technical teams with shown success of data transformation
- Lead with emotional intelligence using the knowledge and experience of how data assets are prioritized, crafted, delivered, used, and matured
- Consistent track record of coaching/mentoring individual contributors, as well as crafting a culture and team appreciating diversity and inclusion.
- Experience leading SCRUM/Agile delivery teams
- Experience in the data analytics space
- Experience working with globally distributed teams preferred
#Li-LW1
The Poland annualized base salary range for this position is zł286,000.00-zł428,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.