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Backend Software Engineer

Krakow, Poland

Sunshine Conversations powers conversational experiences between people and organizations through an omnichannel messaging experience.

We are looking for a Software Developer II to join the team and help us build our product that serves millions of users globally.

What youll be doing

  • Own the definition and execution of groups of software changes, while taking into consideration performance, reliability, cost, quality and security.
  • Solve complex technical problems.
  • Learn and teach technical skills.
  • Join your team's on call rotation and help them support the high availability of our products.

What you bring to the role

  • Experience in backend software development.
  • Demonstrated ability to implement, deliver and operate customer-facing software in production.
  • Great communication skills in English to collaborate with teams spread across the globe.

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Preferred Qualifications

  • Experience with some technologies from our tech stack (see below).
  • Experience working for a SaaS company.

Tech Stack

  • Our backend code is written in TypeScript and runs on Node.js. We use Express as our web framework.
  • Our data is stored on MongoDB, Redis, DynamoDB, S3, and is queued or streamed through RabbitMQ, Kafka and SQS.
  • Our workloads run on Kubernetes clusters hosted on AWS. We use various AWS services.

What will you get from us:

  • Regular collaboration and mentoring from experienced engineers, and dedicated time for learning to help you grow
  • Opportunities to expand your skill set
  • Ability to tap into knowledge of most experienced engineers in Zendesk globally.

...and everything you need to be effective and maintain work-life balance

  • Professional development funds
  • Comfortable office
  • Premium Medical Insurance as well as Private Life Assurance
  • Flexible working time
  • Competitive salary and premium benefits package!


Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Poland annualized base salary range for this position is zł154,000.00-zł230,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Client-provided location(s): Kraków, Poland
Job ID: Zendesk-ZENDUSR26135EXTERNALENUS_1204536163
Employment Type: Other