Staff Business Operations Analyst (CRM, Salesforce)
Today• Flexible / Remote
Meet Yubico: the inventor of the YubiKey––the world's first and leading security key. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and recently went public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. We are a global company with a strong company culture and employees located in over 14 countries. Yubico’s headquarters are based in Stockholm, Sweden and Santa Clara, CA. Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.
At Yubico, we offer:
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Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority.
Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. Aligned with this, our employees have created some pretty cool Employee Resource Groups: YubiPride, YubiBIPOC, YubiSustainability and YubiWomen. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).
Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. We host an all-team event in a new location every year where we plan for upcoming quarters, set goals, and most importantly, host fun events to encourage team building outside of the workplace. Check out our Life at Yubico Page on LinkedIn and our awards here.
The Role:
As a Staff Business Operations Analyst, you will be a strategic leader responsible for architecting and maturing the core processes that run on our highly integrated Salesforce platform. Your mission is to help the revenue organization implement their strategy while reducing operational risk and drive efficiency across our entire customer lifecycle, from partner engagement in our Partner Portals and customer support in Service Cloud to order fulfillment via our ERP integration (NetSuite).
You will work closely with cross-functional teams, including finance, sales, production, fulfillment, security, and IT, to guide and support process improvements within this complex systems landscape. This role is ideal for a senior analyst with a strong systems-thinking mindset who can translate ambiguous business goals into scalable, technology-enabled solutions.
Tasks & Responsibilities:
- Business Process Architecture & Improvement: Analyze and architect end-to-end business processes that span our Go-To-Market ecosystem—from lead generation in our Partner Portal to quoting in Sales Cloud, resolution in Service Cloud, and fulfillment via our ERP integration. Identify and quantify inefficiencies, risks, and scalability bottlenecks.
- Data-Driven Solution Design: Collect, analyze, and interpret data from Salesforce, NetSuite, and related systems to provide meaningful insights into the efficiency of the solutions and processes they support. Collaborate with data teams to develop KPIs and dashboards that measure the health of our lead-to-cash and case-to-resolution processes.
- Change Management: Guide operational teams through the complexities of system and process changes. Proactively identify and address risks related to new configurations, integration updates, and workflow enhancements to ensure smooth adoption.
- Cross-Functional Collaboration: Serve as the primary liaison between business stakeholders and our technical teams. Translate complex business requirements into clear, actionable specifications for our Salesforce and NetSuite developers.
- Strategic Project Leadership: Define the business requirements and scope for strategic projects aimed at enhancing our CRM and ERP capabilities. Coordinate with project managers and stakeholders to ensure technology projects deliver on their intended business value.
- Process and System Documentation: Create detailed documentation of business processes, workflows, and system configurations, with a specific focus on Salesforce objects, integration points, and ERP handoffs.
- Mentorship and Training: Mentor junior business analysts and conduct workshops for stakeholders on how to best leverage our integrated systems. Champion best practices for process design and system usage across the business.
- Continuous Improvement: Proactively identify opportunities for automation and optimization within our business systems, utilizing tools like Salesforce Flow, integration middleware, and other technologies. Stay current on platform updates and industry trends to drive continuous improvement.
Basic Qualifications:
- 8+ years of experience leading business process reengineering and transformation efforts, with a strong focus on CRM-centric operations.
- Proven experience architecting business processes within a complex, highly integrated Salesforce environment.
- Experience quantifying outcomes based on metrics and KPIs, and developing business cases to justify investments in system and process improvements.
- Ability to navigate ambiguity and collaborate with diverse stakeholders to develop clear, actionable plans.
- Demonstrated experience managing relationships and influencing senior stakeholders.
Bonus Skills & Experience:
- Extensive experience with the Salesforce platform, including Sales Cloud, Service Cloud, and Experience Cloud (Partner Portals).
- Strong understanding of the quote-to-cash lifecycle and the business challenges of CRM-ERP integrations.
- Experience building and managing dashboards (in tools like Looker Studio and Salesforce) to measure process efficacy.
- Experience working across cross-functional teams in a global organization.
- A command of Google Workspace.
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Our U. S. benefits are designed for your overall well-being:
Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.
Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.
Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate.
Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.
Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.
Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).
Commuter Benefits. If you need to commute to the office, we offer commuter benefits.
Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.
We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.
Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.
Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.
As part of providing the requested service, we will transfer your data to be processed by Lever, Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.
Client-provided location(s): Flexible / Remote
Job ID: 042f83e9-4b04-4aa2-a844-5c7c738ad99c
Employment Type: OTHER
Posted: 2025-09-15T17:00:30
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion