Customer Success Manager - SpendHound

About YipitData:

YipitData is the market-leading data and analytics firm. We analyze billions of data points every day to provide accurate, detailed insights across industries, including consumer brands, technology, software, and healthcare.

Our insights team uses proprietary technology to identify, license, clean, and analyze the data that many of the world’s largest investment funds and corporations depend on. We raised $475M from The Carlyle Group at a valuation over $1B, further accelerating our growth and market impact.

We have been recognized multiple times as one of Inc’s Best Workplaces. As a fast-growing company backed by The Carlyle Group and Norwest Venture Partners, YipitData is driven by a people-first culture rooted in mastery, ownership, and transparency.

With offices in New York, Austin, Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore, we continue to expand our reach and impact across global markets.

About SpendHound: 

• SpendHound is a 100% free software renewal management platform and service recently launched by the research firm YipitData. (See this introductory video from SpendHound’s Senior Product Manager!)
• SpendHound is the single source of truth for companies’ renewal information and includes:
• A comprehensive view of all software applications used with annual contract values, auto-renewal information, renewal dates, license counts, and more
• An invoice and contract management system for companies to store their invoices and contracts
• Renewal reminders through email and Slack so companies never miss upcoming software renewals
• Free advice from procurement experts to discuss price benchmarking insights and negotiation strategies for any upcoming renewals
• Companies use the SpendHound platform and procurement expert service to save time and money on their software renewals. 

SpendHound is free for customers because customer data is de-identified, aggregated with other panelists, and used as part of YipitData market research (example report).

About the Role

• As a Customer Success Team Leader, you will oversee a team of high-performing Customer Success specialists, ensuring exceptional service and customer outcomes. You will manage complex books of business, drive customer engagement strategies, and take on managerial responsibilities such as hiring, training, and mentoring. 
• Your role will be instrumental in solving escalated issues, improving retention, driving adoption, and leading strategic initiatives to enhance customer success. You will also be responsible for leading and scaling a team, ensuring they consistently exceed performance targets and deliver measurable impact.
• This is a remote-friendly opportunity that can sit in NYC (where our headquarter is located), one of our office hubs (Austin, Miami, Denver, Mountain View, or Seattle), or anywhere else in the US. However, depending upon where the remote work is performed, income could be subject to New York State tax withholding. 

Responsibilities: 

People Management & Leadership

• Lead, mentor, and develop a team of 5+ Customer Success specialists, fostering a high-performance culture. 
• Set clear goals and expectations, providing ongoing coaching to drive individual and team success.
• Collaborate with leadership to create and implement scalable processes to improve efficiency, engagement, and customer outcomes.
• Drive team accountability, ensuring performance consistently meets or exceeds company goals.

Customer Engagement & Retention

• Own and manage relationships with key customer accounts, ensuring long-term success and satisfaction.
• Work with your team to develop and implement strategies to maximize customer engagement, adoption, and retention.
• Work with your team to identify at-risk customers, create re-engagement strategies, and track improvement efforts.
• Turn dormant/unengaged customers into platform advocates by improving customer satisfaction scores.

Strategic & Cross-Team Contributions

• Serve as the voice of the customer, delivering clear and concise feedback to the Product team to drive improvements.
• Own key customer success initiatives, including process improvements and optimizing customer touchpoints.
• Lead cross-functional projects to enhance overall customer experience and operational efficiency.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related field, preferably in B2B SaaS. After IC experience, you should have 2-3+ years of experience as a high-performing people manager.
• Proven experience managing and scaling high-performing teams, with a track record of exceeding goals. Strong leadership skills with prior experience coaching or managing a team of 5+ individuals.
• Excellent problem-solving abilities and a proactive/self-starter mindset. You should have a keen view on what’s working and what’s challenging within your team and proactively work to optimize/solve problems.
• Exceptional communication and cross-functional relationship skills.

Why Join Us?

• Be a key player in a fast-growing company with a dynamic and innovative culture.
• Lead a high-impact team that drives measurable customer success outcomes.
• Opportunities for career growth, leadership development, and cross-functional collaboration.

What we offer: 

Our compensation package includes comprehensive benefits, perks, and a competitive salary: 

• We care about your personal life, and we mean it. We offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, wellness budget, learning reimbursement, and more!
• Your growth at YipitData is determined by your impact, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust.
• Our compensation package includes comprehensive benefits, perks, and a competitive salary: The annual base salary for this position is anticipated to be $110K with annual on-target earnings up to $130-150K. 
• The compensation package also includes equity.
• The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal team benchmarks. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity employer.

 This role may be performed fully remotely within the United States. Please note that our US headquarters are located in NYC. We also have office hubs in Austin, Miami, Denver, Mountain View, and Seattle. If the remote work is performed outside of these offices, income may be subject to New York State tax withholding.

Please note that for this position, we are not able to consider candidates who currently or in the future will require visa sponsorship.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity employer.

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