Protection Product Specialist I

Yamaha has an excellent opportunity for a Protection Products Specialist I to join our Finance team in Marietta, GA. The Protection Products Specialist I will provide assistance with Protection Products issues for Yamaha customers, Yamaha Dealerships and various Yamaha departments.
What you'll be doing:

• Communicate and assist Yamaha customers and dealers with Protection Products related issues via phone and written correspondence.
• Act as an arbitrator and resolve any complaints regarding Protection Products.
• Assist with the daily administration of Protection Products contracts for registration and cancellation of contracts.
• Assist with monthly, quarterly, and yearly audits.
• Responsible for assisting Yamaha customers and dealers with Protection Products related issues to resolve any questions/issues in a timely manner.
• Assist with the selling of Protection Products contracts direct to customers via insurance operations phone line and email.
• Assist with the ongoing direct mail to customers to promote Protection Products.
• Work closely with the Yamaha sales team (YMFC-US & YMUS), warranty and customer relations departments.
• Works closely with Yamaha customer relations group to handle any disputes that are related to Protection Products.
• Review Y.E.S. claims for accuracy and create reports to clarify situation to management.
• Other duties as assigned.

• High School diploma required. College degree is a plus.
• Proficiency in MS Office (i.e., Word, Excel, Outlook, etc.).
• Strong oral and written communication skills.
• Demonstrated background in Customer Service.
• Previous experience with heavy phone coverage.