Technical Account Manager

Wunderkind is seeking a Technical Account Manager to join our Professional Services team. You'll leverage your strong technical acumen paired with business experience to help internal and external stakeholders achieve solutions with our software. You will have a direct impact in bridging the post-sales gap between clients and our product and service offerings, serving as a technical expert for how Wunderkind can be implemented effectively in many different client contexts. We’re looking for a highly motivated self-starter who is eager to learn complex software principles and develop custom solutions for our most important clients. 

You will use your technical knowledge and solutions ingenuity to answer client questions regarding Wunderkind’s product capabilities and feasibilities. As a Technical Account Manager, you will be assigned a book of business and goaled on client renewal. You will engage with clients requiring complex or custom solutions, digging in to understand their technical and business needs, communicating integration requirements to clients, and delivering an engineering spec to Wunderkind professional services teams -- ensuring a seamless implementation process, and maintaining client satisfaction throughout the duration of their lifecycle.

Responsibilities:

• Assigned as a dedicated point of contact for a book of clients. 
• Assist our Customer Success team and clients directly with technical projects, such as updates to their implementations, meeting technical requirements for new products, custom integrations, or troubleshooting live issues
• Partner with Professional Services team members to address and solve technical challenges, gaps, and opportunities for strategic clients
• Lead consultative discovery sessions for custom solutions to scope clients' technical deployment requirements and success criteria, identifying complexity and risks to relay to internal stakeholders
• Own and project manage the execution of these technical initiatives, actively keeping all external and internal stakeholders in the know; identify, report and manage risks, assumptions, and mitigations at the delivery level
• Develop and exhibit technical subject matter expertise for Wunderkind, including implementation, integrations, architecture, security, website performance, industry trends, compliance, deliverability, and product roadmap, becoming the trusted advisor of our clients' technical stakeholders
• Assist in scoping and building internal and client-facing documentation to address common technical challenges and aim to standardize solutions
• Drive product conversations based on needs and problems uncovered during client interactions; serve as an internal advocate for client requests, and product bug prioritization

Qualifications:

• 3-5 years of relevant work experience, including time in a similar role such as solutions engineering, implementation, solutions architecture, or technical account management at a similar SaaS company
• Proven track record solving complex technical problems and providing an excellent experience for customers in the process.
• Confidence to hold a highly skilled conversation with technical stakeholders about data flows and system architecture, including the ability to communicate technical concepts to non-technical stakeholders
• Experience working with web development technologies including REST APIs, XML, OAuth, JSON, etc
• Familiarity with marketing technology, tools, and concepts, including but not limited to tracking technologies, A/B testing, CRM systems, ESPs, website personalization, identity resolution, email deliverability, etc.
• Ability and eagerness to quickly self-learn new technologies based on customer or business need
• Excellent communicator, both written and orally; experience in technical writing a plus
• Outstanding organizational and planning skills, demonstrated ability to work with cross-functional teams and prioritize several complex projects simultaneously in rapidly growing and changing environment

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values: 

DRIVE UNDENIABLE PERFORMANCE: 

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Haan, Fender, Rag & Bone, Gucci and more 
• Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities 

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and weekly catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional, personal, political, and world news and development 
• Generous work life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, 2 weeks of Newly-Wed PTO, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS: 

• Proud to be an equal opportunity and safe workplace 
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

The base salary range for this role is $95,000-$118,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.