This position is only accepting applicants already located in Costa Rica
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT), a global technology solutions providerleading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Sales Ops Team?
The Analyst position resides within the Sales Operations Business Analytics and Architecture team and interacts directly with Sales Operations, WWT Account Managers, IT Product Owners, Analysts, and Developers and other analytics teams throughout the business.
What will you be doing?
The Analyst will assist business users in gathering key data elements of their assigned responsibilities to make more informed decisions.
This person will help drive awareness, enablement, growth and profitability of customer and partner engagements.
Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.
Responsibilities:
- Provide expertise and proactive analysis for process design, revision, implementation, and improvements.
- Provide software enhancement recommendations
- Assist in new business program start-up; including gathering and communicating business requirements, interacting directly with our customer, being an active participant in execution and rollout of the new business program.
- Partner closely with business users to discover information needs: data, reports, and analyses
- Translate business questions into reporting and analytical requirements
- Provide expertise and proactive analysis for process design, revision, implementation, and improvements.
- Serve as knowledge owner for Sales Operations.
- Lead simple to moderate complex sessions to analyze, diagnose, and resolve unpredictable and varied problems using a variety of methods, tools, and resources.
- Advise application design alternatives and business process change opportunities.
- Connect user needs to emerging technology in order to acquire or design tools, techniques, and approaches that allow Sales Operations and the End Customer to realize optimal results.
- Lead root cause analysis and resolution for complex problems.
- Effectively work with team to maximize productivity for the project / program.
- Participate in designing end to end solutions with the business, IT, and other stakeholders.
- Work with technical counterparts to provide functional details of ask to deliver a technical solution.
- Travel may be required.
Qualifications:
- B.A., Business, Finance, Information Technology or other related field or equivalent work experience
- 4-5 years in business or analyst position required
- Working knowledge of Salesforce, Order Orchestrator, Oracle, and the Lead to Quote process.
- Tableau or similar data visualization software experience strongly preferred.
- Investigative ability, critical thinking, analytical, and problem-solving skills are required
- Excellent organizational skills, oral/written communication, and follow-up skills are required
- Ability to manage several projects at one time and work independently to meet deadlines
- Availability to travel to support other regional offices
- Must have a passion for learning and continued education regarding our go-to-market strategy, our processes and the Information Technology industry
- Ability to prioritize and perform work in required time frames
- Capacity to multi-task and adapt to change
- Ability to communicate effectively and in a timely manner
- A willingness to do whatever it takes to get the job done
- Proactive attitude and work ethic
- Must be a team player
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
- Additional Perks: Employee Assistance Program, Employee Discount Program and more!