Professional Services Engagement Manager - Multi-Site Focus
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today
What will you be doing?
As a Professional Services Engagement Manager - Multi-Site, you will play a paramount part in landing and delivering key technical and selling insights into the field of Multi-Site deployments. Specific responsibilities include:
- Exceptional understanding of large-scale branch deployments; including Structured Cabling, LAN/WLAN, Unified Communications, site refreshes, and new site buildouts.
- Proven track record of building technical and business relationships with senior executives and growing wallet share in large or highly strategic accounts.
- Experience driving scoping discussions for maximum customer impact and understanding.
- Experience in removing sales and technology blockers in a matrix organization.
You must have a deep understanding of the deployment process from both a technical and business perspective. Vast understanding of the WWT Services Portfolio and the ability to work across multiple services divisions at WWT to properly develop a Services Solution Quote. In developing a service quote, a Professional Services Engagement Manager must be prepared to fully explain or present our pricing in a formal setting while highlighting the different value adds of WWT.
You will be working with WWT Account Managers, Consulting Systems Engineer, Solutions Architects, and specialized teams as required. You should:
- Understand and be able to estimate time, materials and travel required to support scaled deployments for wired and wireless solutions. These solutions may include route/switch, wireless, software-defined, unified communications, end-user compute, or any combination
- Understand the underlying components that are prerequisites to supporting the customer's business objectives and be able to estimate time, travel and materials to remediate the network to support the collaboration components and systems.
- Be able to estimate/confirm one-time or recurring costs of collaboration/ managed services and to consolidate those costs into customer proposals and presentations.
Responsibilities include:
- Working with sales to qualify services opportunities
- Developing services configuration tools
- Working directly with WWT Deployment staff to validate task hours
- Presenting Services Proposals and evangelizing our services value add
- Power Point Creation
- Maintain Services knowledge and abilities through labs and project deployments
- Staying current with New Services Offerings
- Work with Marketing to develop and maintain Sales Collateral
QUALIFICATIONS:
The ideal candidate will have a minimum of 10 years of experience in sales/technical-sales to enterprise level customers along with:
- Success in managing technical resources in complex selling processes (where necessary, managing various customers' stakeholders (Primary: Technical Decision Makers, Secondary: Business Decision Makers) relationships to get consensus on solution / projects
- Managing, designing, implementing and/or supporting large multi-site deployments
- Experience in driving successful customer engagements.
- Deep working knowledge of Enterprise deployment planning and migration scenarios
- Strong Presentation Skills
- Deep knowledge of budgeting and P&L mechanics
- Experience in reviewing and writing contracts and legal process
- Excellent writing skills with the ability to clearly document scope objectives, deliverables, and milestones of a services engagement
Additional qualifications/skills:
- A successful Engagement Manager will be instrumental in building and closing deals. Relationship building is crucial to this role. WWT sells based on Value not price. Building a strong and healthy relationship is key to successfully selling our value in the marketplace
- This person must be able to quickly show expertise and build trust with the WWT Account Team, as well as the Customer
- This person must be comfortable with representing WWT at the highest of levels within Fortune 500 companies
- This person must be able to lead internal status updates
- This person must be able to represent the opportunity to an internal review board and explain the proposal
Want to learn more about Managed Services? Check us out on our platform: WWT - Managed Services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC