- Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
- Proactively build and maintain a strong working relationship with the ISR team
- Proactively build and maintain a strong working knowledge of strategic OEM products and services (Cisco - CCW)
- In-depth knowledge and use of various tools, processes and partner-facing applications to build and validate technical configurations
- Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
- Proactively leverage product promotions and rebate incentives
- Ability to recognize an opportunity to upsell or attach services
- Proactively create, maintain, and provide detailed quote and order management reports to key stakeholders
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• Relevant experience should be 10 plus years
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations • Working knowledge of Direct and Indirect sources of supply and associated quote and order processes • Proactively leverage product promotions and rebate incentives • Working knowledge of partner registration process • Ability to recognize an opportunity to upsell or attach services • Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees Personal Attributes:
• Ability to build and maintain strong relationships both inside and outside the organization
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and with strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education
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