Why WWT?
Come join WWT, where we utilize our expertise in thought leadership and advanced technical skills to tackle our customers' problems and deliver effective solutions. As part of our team, you will play a crucial role in a project that involves transitioning and consolidating technology services for a global customer. Your extensive knowledge of integrations, technical dependencies, and future state requirements will be invaluable in this endeavor. Want to work with highly motivated individuals on high-performance teams? Join WWT today!
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
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WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company
and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
What is the Enterprise Solutions and Architecture Team and why join?
Collaborate and be a part of a team of knowledgeable and trustworthy individuals. As the leading force, the ES&A team collaborates with our customers to implement major technological changes and enhancements to address business obstacles. We utilize cutting-edge tools and technology to automate and coordinate numerous components, ensuring that "transformational" becomes the "steady state". ES&A is a group of professional services within Infrastructure Services (IS) that directly partners with sales/account teams and customers' executive leadership to drive business transformation based on their visions and strategies. The team combines our very broad and technically diverse engineering and management teams to establish the technical foundation solutions for our projects and customer experiences. Using engineering brilliance, along with a high degree of team collaboration, the team leverages extensive technologies and provides increased delivery efficiencies.
What will you be doing?
The Enterprise Architect has a primary objective is to support Infrastructure Services by maintaining a high level of technical expertise in IT Infrastructure Architecture, supporting delivery teams and engineers in the deployment of Services, and serving as an escalation point for delivery engineers. You will also be responsible for assisting with introducing new services, including developing and documenting deployment methodologies, and working with delivery teams to develop those capabilities in the field.
This can include meeting with customers in a role that requires a deep understanding of server hardware, virtualization technologies, and storage solutions to ensure high availability and performance of IT services.
The Enterprise Architect may be assigned to lead customer-facing Services projects of varying size and complexity that will often include the development of project deliverables (examples include white papers, plans, strategies, designs, assessments, and business case analyses). When the Enterprise Architect is designated the Solution / Technical leader, they will combine with PMO leadership to form the "Two in the Box" model, a vital part of WWTs approach to driving successful project outcomes.
RESPONSIBILITIES:
- Champion the delivery of complex solutions.
- Provide technical guidance, knowledge transfers, and mentorship as required.
- Responsible for creating documentation for a broad range of IT technologies.
- Conduct customer-facing workshops (pre- and post-sales).
- Creation and ownership of design deliverables (HLD/MLD/LLD).
- Perform SME and hands-on delivery engagements as needed.
- Provide pre-sales support to internal sales and technical teams.
- Consult on pre-sales efforts with our customers.
- Participate in customer-facing escalations.
- Provide project oversight for delivery engineers (technical leadership, documentation review, cut sheet review, etc.)
- Must be able to identify, manage, and resolve conflict.
- Must be a strong, creative problem solver.
- Responsible for the identification of additional business opportunities.
- Must have the ability to identify and address risk before problems occur.
- Must understand the technologies in play and how they help meet customer business goals.
- Must have the ability to lead a team of delivery engineers and other architects on complex engagements.
Pre-Sales Support:
- Work with Customers, Technical Solutions Architects, Client Services Executives, and Account teams to identify customer's desired business and technical outcomes.
- Identify required resource types, levels of effort, and work breakdown structures required to formulate high-quality statements of work.
- Conduct project launch workshops and project scoping workshops prior to delivery engagement.
- Proper management, maintenance, and adherence to SLAs of assigned pre-sales opportunities within Salesforce as defined in SFDC guidelines.
Project/Program Oversight and Support:
- Build and maintain strong relationships with delivery management, project management, and engineering teams nationally.
- Actively participate and support delivery engineers throughout all phases of a project, including Project Launch Workshops, Kickoff calls, lessons learned, etc.
- Review client deliverables to identify opportunities to improve quality through training, mentoring, product offering improvement, and talent acquisition.
- Provide QA, escalation support, and mentoring for delivery teams.
- Development of implementation and backout plans.
- Interview delivery engineering candidates to determine proper technical and personality fit based on the project and customer's specific needs.
- Ensure standards and delivery methodologies are being followed, and appropriate internal and/or partner resources are available to meet the current and future demands of the project.
Post Sales Billable Delivery:
- Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
- Create change/cut window Method of Procedure (MOP) documentation.
- Perform advanced engineering services supporting the engineering delivery team when necessary.
- Champion the delivery of complex Storage & Compute solutions.
- Provide technical guidance, knowledge transfers, and mentorship as required.
- Responsible for creating documentation for Storage & Compute technologies.
- Perform SME and hands-on delivery engagements as needed.
- Participate in customer-facing escalations.
- Must be able to identify, manage, and resolve conflict.
- Must be a strong, creative problem solver.
- Responsible for the identification of additional business opportunities.
- Must have the ability to identify and address risk before problems occur.
- Must understand the technologies in play and how they help meet customer business goals.
- Must have the ability to lead a team of delivery engineers.
QUALIFICATIONS / EXPERIENCE:
- Proven track record of successfully managing and delivering complex IT projects on time and within budget, utilizing programmatic approaches e.g. Agile or Waterfall
- Demonstrated ability to design, develop, and implement scalable, reliable, and efficient technical solutions.
- Skilled in navigating uncertain and rapidly changing environments, with a proven ability to use data to identify core issues and make informed recommendations
- Exceptional problem-solving skills, with a knack for breaking down complex situations into manageable components, facilitating clear decision-making processes and action plans.
- Strong communication abilities especially when faced with incomplete information or shifting priorities.
- Expertise in aligning technical solutions with business objectives, demonstrating a deep understanding of how technology can drive efficiency, growth, and competitive advantage.
- Knowledge of storage, compute and virtualization technologies.
- Knowledge in routing, switching, firewall and load balancing technologies in the Campus and Datacenter.
- Knowledge with endpoint and IAM management.
- Knowledge with automation and or scripting skills.
- Knowledge of Campus and Datacenter Network Design, Implementation and Migrations.
- View of how IT infrastructure impacts applications, use experience and performance as well the dependencies across the entire infrastructure landscape.
- Capable of effective oral and written presentations to senior-level executives.
- Experience with leading a high-performance engineering team in a professional services environment.
- A thorough understanding of the best practices for Services execution.
- Strong coaching skills. Able to provide constructive criticism in a positive manner.
- Bachelor's Degree in Business or Technology preferred; not required.
- A self-starter who exudes positive energy and can rally those around them to a common goal.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best.
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities