About World Wide Technology
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
What is the Solutions Consulting & Engineering (SC&E) Team and why join?
Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.
What will you be doing?
Engagement Consultants lead several of the pre-sales processes for qualified services opportunities. WWT's Sales organization is responsible for creating and qualifying business opportunities. When a services opportunity is qualified, the Engagement Consultant leads the Intake, Scoping, Service Design, and Contracting phases of the services lifecycle. After an engagement is awarded to WWT, the Engagement Consultant co-leads the Initiation phase with a leader or leaders from the applicable services organizations, such as a Project Managers, Program Managers, Delivery Leads, Engagement Managers. The Engagement Consultant is not directly responsible for service delivery but remains informed and prepared to assist if needed during service delivery phases.
Responsibilities
- Support Sales with relevant and current WWT services knowledge to aid in qualification and pursuit decisions. Review opportunities to confirm that qualification standards have been met. Offer advice to the Sales team around related experience with similar engagements, feasibility of a particular type of engagement, and other insights that may influence the decision to pursue the opportunity. Determine if a custom scoping effort is justified or if a packaged service offering is more appropriate. For opportunities that are not ready for pursuit, advise Sales team on how the opportunity could be re-shaped to better match WWT's capabilities while meeting the client's objectives. For pursuit opportunities, determine what departments and roles will be engaged for the next steps.
- Lead scope discussions and workshops with clients, seeking to understand the client's business and technical objectives and constraints. Perform detailed discovery and requirements gathering. Engage WWT subject matter experts to assist in scoping.
- Service Design. Determine internally how WWT will perform the services in scope. This does not include the technical solution architecture or engineering of the technology products such as hardware selection and software licensing; this is an Engineering responsibility. This phase includes preliminary timeline, resource planning, risk assessment, estimating and budgeting, preliminary proposal and preliminary SOW/contract development. Prepare detailed estimates and pricing models leveraging the technical expertise of engineers, architects, and project/program managers.
- Present proposals and SOWs to clients. Revise scope, timeline, and fees based on client feedback. Develop statements of work that are accurate, detailed, and meet client objectives while contractually protecting WWT from unfunded scope expansion and other risks. Balance winning business with creating engagements that are optimized for successful and profitable delivery. Execute approved SOWs and follow internal processes to open projects.
- Guide new engagements through internal setup and initiation processes.
- Service Delivery. Remain aware of the status of engagements. Assist with scope clarification, scope changes, and other activities when needed to support service delivery efforts. When required, lead difficult conversations to address scope changes or issues.
- Deal Review. Review engagements prepared by other employees for compliance and quality control purposes. Follow detailed documentation on the Deal Review process.
- Build and maintain strong relationships with WWT Sales and WWT Services stakeholders and other WWT departments and employees.
- Establish and maintain contact with assigned clients.
- Serve as the point of contact for Sales into the Services organization for new opportunities.
- Serve as the point of contact for the Services organization regarding assigned Sales opportunities.
- Identify opportunities for additional business.
- Support simple and medium-complexity engagements independently.
- Support large and high-complexity engagements independently or as part of a team.
Qualifications:
- 2 years of related experience creating, defining, selling, or delivering large scale technology services engagements
- Presence and credibility with clients regarding technology services
- Experience with data center technologies, high performance computing architecture, SAN, hyperconverged infrastructure, with experience creating, defining, selling, or delivering related technology services engagements, is required.
- Data Center Infrastructure Services Experience
- Virtualization, VMware, hyperconverged infrastructure
- Servers, storage, Linux and Unix OS
- Data center networking
- GPU-based computing
- High-Performance architecture and computing (HPA/HPC)
- Nvidia DGX, Dell HGX
- InfiniBand networking
- Facilities and operations, power, cabling, cooling
- Partner relationships
- Ability to negotiate mutually agreeable outcomes with clients, WWT partners, and WWT stakeholders
- Ability to work successfully in a complex matrix organization
- Competency in analytical problem solving, customer/partner relationships, technology products, project management, and strategic insight
- Strong written and verbal communication skills in English language
- Travel is anticipated at 5% or less
More about the team? Engagement Services - WWT
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Diversity, Equity, and Inclusion are more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities