About World 50 Group
World 50 Group comprises private peer communities that empower CEOs and C-level executives from globally esteemed organizations to discover groundbreaking ideas, share invaluable experiences, and cultivate meaningful relationships. The busiest officer-level executives and their most promising future leaders trust World 50 Group to facilitate collaboration, conversation, and counsel on the topics most crucial to leading, redefining, and growing modern enterprises. Membership is by invitation only.
Our purpose is to accelerate the success of our members and their organizations. It comprises highly curious associates who consider it a privilege to help leaders stay ahead.
The Opportunity
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Is serving members in your calling? At World 50 Group, Community Managers are passionate about member service, engagement, and retention. This might be your dream role if you strive to ensure members use and receive value from their investment and community experience!
The Community Manager role provides the opportunity to work with a world-class team, providing the highest level of service to executive-level individuals in the world's most successful companies. You will build relationships with members to understand their most critical initiatives and facilitate timely connections within the World 50 membership and with our World 50 advisors.
You will work to identify topics across the membership and plan for members to explore and share insights with one another. You will craft, develop, and deliver world-class content to address these topics across physical and virtual formats. In collaboration with the Group Leader and Member Services associate, you will be the point person for understanding the individual and collective needs of the members and delivering outstanding experiences and insights to every member. You will share member insights across the organization with your core team, and with partner teams in our company!
The ideal candidate will have mastered member or client service roles. We will provide training within our Member Services team if coming from outside the company or the team.
Key Responsibilities:
- Ensure C-level and senior executives are engaged and receive the highest return on their investment in membership. Establish direct relationships over time by supporting Group Leader and Member Services team members.
- Partner to drive the health and growth of the membership community by retaining members, adding new members, and providing additional revenue-generating services, programs, and adjacent World 50 offerings to existing members. Explore new strategies across the company, prioritize opportunities, and lead follow-up to expand impact with members.
- Proactively analyze and drive continuous member engagement offline and in the World 50 App and other benchmarking projects. Develop a strategy to drive relevant content and increase online activity. Continually keep abreast of trending topics within the member's community and the business world.
- Capture and deeply understand each member's goals for membership; ensure this is over-delivered throughout their membership tenure. Ensure data accuracy, utilization, and optimization. Serve as the main point of contact for members' teams and find opportunities to grow the partnership. Develop content and programming (i.e., virtual calls and conversations) for the broader practice to meet the demands and interests of members and their teams.
A typical day might include:
- Partnering with senior team members to identify your members' key initiatives, providing solutions to ensure your member base receives value. Crafting a survey or interview script to collect data from the membership; aggregating and interpreting responses; delivering clear and concise insights back to members.
- Brainstorming potential member-to-member connections to help a particular member with a current challenge, reading back through past call notes to understand members' functional and subject matter expertise deeply. Supporting the onboarding of new members and renewal of existing members, and participating in regular reviews to plan for the success of each member.
- Facilitating a topical conference call amongst members to discuss business challenges and summarize insights. Developing short-form content or data visualization for app/online sharing. In short, it is anything you could envision a C-level executive wanting to know from other members - listening, hearing, exploring, connecting dots, delivering insights and value.
The north star is a membership experience and value that is second to none, measured by the highest possible levels of retention.