About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.
Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
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But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
- Business Insider named us an "enterprise startup to bet your career on"
- Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers
The Partner Success Manager plays a critical role in empowering and scaling the Workato Partner Ecosystem. This role is responsible for ensuring Workato partners successfully adopt and deliver on our platform, as well as being a strategic advisor to our partners on how to grow and scale their integration practices. The primary goal of a Partner Success Manager is to ensure consistent, high-quality delivery to our shared customers.
You will collaborate closely with Partner Leadership, Customer Success, and Professional Services teams to drive partner readiness, delivery excellence, and mutual growth. You will also help define best practices, resolve escalations, and implement frameworks that enable successful service delivery and ongoing support through the global ecosystem.
You will also be responsible to:
- Ensure Delivery Excellence: Design and maintain a Delivery Assurance Program that elevates partner delivery performance and impact. Ensure excellence across all partner-delivered onboarding and implementation engagements. Own the customer success metrics for partner-delivered and partner-led accounts.
- Scale Partner Workato Practices: Build and execute tailored engagement plans to help partners recruit, train, and mentor high-performing Workato integration teams by providing ongoing coaching, share best practices, and recommend tools to optimize partners' project delivery and service offerings.
- Cross-Functional Alignment: Develop and maintain an on-going cadence with Partner Leadership, Customer Success, and Professional Services teams to align and execute priorities. Participate in strategy and program enhancement projects to evolve the partner ecosystem.
- Facilitate and support the resolution of technical and platform-related issues to ensure a smooth customer experience for partner led accounts.
- Advocate for Partner Needs: Handle partner and customer escalations, ensuring swift resolution and alignment with service quality expectations. Identify gaps and opportunities in partner enablement and certification adoption, and provide actionable feedback to the Partner Sales and Enablement teams to support continuous improvement and program development.
- Develop, Monitor, and Maintain Partner KPIS: Actively monitor partner project experience, and customer-partner feedback to maintain quality standards. Collaborate with the partner sales leaders to define key leading and lagging performance metrics. Conduct partner performance evaluations, identify gaps, and develop strategic recommendations to enhance efficiency.
- Execute partner engagement models to ensure tight collaboration between sales and partners in pre and post sales
- Drive Partner Readiness: Continuously assess adoption, identify gaps in engagement or understanding, and provide feedback to the Partner Sales and Enablement teams to enhance program effectiveness and partner readiness.
- Identify upsell opportunities, help reduce churn, and drive cost efficiency by ensuring continuous partner enablement.
Qualifications / Experience / Technical Skills
- 5+ years of proven experience collaborating with professional services delivery partners in a SaaS environment, either at a product company or a consultancy.
- Strong background in creating and leading enablement programs focused on SaaS implementations and customer success.
- Excel in relationship management, project management, program execution, and problem-solving, ensuring that partners deliver the highest standards of service.
- Experience driving service and sales KPIs.
- Ability to translate technical concepts into business solutions for partners.
- Proven program management skills, with the ability to execute projects on time, within budget, and at high quality.
- Strong relationship-building and consultative skills, quickly identifying team needs and solutions.
- Self-awareness, emotional intelligence, and the ability to thrive under pressure.
- Ability to participate in strategic projects related to partner program evolution and performance enhancement.
- Eager to understand and elevate partner and customer experiences.