VDI Support Engineer

• Bachelor's degree required.
• 5+ years as an established infrastructure engineering professional working in the related technology
• infrastructure implementation, systems administration and support.
• 5+ years' experience in deploying & managing VDI solutions - Citrix XenDesktop VDI or Horizon VMware View
• experience mandatory.
• Expert Level Certification in VDI or virtualization technology is mandatory.
• Significant experience with managing endpoint devices (thin clients, Chromebooks, etc.) used to access VDI.
• Significant experience with Microsoft Windows,Office 365, Configuration Manager, Active Directory and
• PowerShell scripting (3-4 years minimum).
• Significant experience with App virtualization technologies.
• Experience with deploying print solutions for virtual environments.
• Experience with integrating VDI platform with voice & video infrastructure.
• Significant working knowledge in the following.
• Enterprise IT Infrastructure - Server hardware, SAN, Network technologies
• Data Centre: M&E, design, and build
• Operating Systems: Windows Server, Linux, Windows Desktop
• Cloud technologies - Exposure to AWS and Azure
• Documentation skills - Should have good knowledge on technical writing, authoring technical
• Communication skills
• Should have exceptional professional communication skills - address meetings and present designs to
• stakeholders, interpersonal skills.
• Self-starter, capable of working without direction and able to deliver technical projects from scratch.
• Sound problem analysis and resolution abilities.

#LI-SS2

• Understand the business requirements and support the VDI platform in line with the bank's
• architectural standards.
• Engage with the different technology teams in integrating and implementing the platform.
• Provides support to the various teams involved in the build and run of the VDI solution.
• Interface with project teams to evaluate user personas for VDI migrations.
• Provide L2 & L3 support for issues on the VDI platform.
• Responsible for the VDI product lifecycle management - product upgrades; integrations.
• Responsible for user migrations to Cloud VDI platform.
• Delivery and Troubleshooting application related issues.
• Manage VDI day to day operations, Change Management, RCA, upgrades, etc.
• Focus on stakeholder management, adoption and roll out of the service in the bank.