UK Culture Coach - L2

City: Quezon City

State/Province: Manila

Posting Start Date: 4/8/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

A Culture coach in a UK BPO industry helps foster an inclusive and high performing workplace by providing cross - cultural training, coaching employees and leaders, and implementing strategies that enhance organizational culture, diversity and employee engagement.

Job Summary

The UK Culture Coach plays a critical role in ensuring that employees in a BPO environment understand and respect cultural differences, communicate effectively and embody the company's values. The individual collaborates with leadership and HR teams to promote a culture of inclusivity, engagement, and high performance for offshore teams

Key Responsibilities

• Assess and Enhance Company Culture: Evaluate current organizational culture, identify gaps, and implement improvement strategies
• Cross-Cultural Coaching: Provide one-on-one and group coaching to employees and teams, focusing on cultural awareness, communication styles, and people skills .
• Diversity & Inclusion Programs: Develop, implement, and monitor initiatives that promote equality, diversity, and inclusion across the BPO locations
• Workshops and Training: Design and facilitate workshops on topics such as conflict resolution, bias awareness, cultural sensitivity, and teamwork
• Employee Engagement: Support leadership in building a positive, collaborative, and performance-driven environment that fosters retention and motivation
• Policy Guidance: Advise management on policies, best practices, and legal compliance regarding UK culture and diversity
• Monitoring and Reporting: Track cultural and engagement metrics, providing insights to leaders to improve effectiveness
• Support Employee Lifecycle Activities: Assist with onboarding, performance management, career development, and recognition programs to reinforce cultural values

Required Qualifications

• • Education: Bachelor's degree in human resources, Psychology, Sociology, or related fields. Advanced degrees are a plus
  • Experience: Minimum 3-5 years in HR, organizational development, or culture/coaching roles, preferably within a BPO or CX services organization
  • Good to have: Certifications: Diversity, equity, and inclusion certifications or cultural competency training is desirable

Essential Skills

• • Effective communication and people skills to navigate cross-cultural dialogue
  • Cultural sensitivity and emotional intelligence for guiding diverse teams.
  • Analytical and critical thinking skills to assess organizational culture and recommend interventions
  • Ability to develop and deliver engaging training programs and workshops
  • Knowledge of UK culture, banking industry, and BPO operational requirements

Deliver

No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Mortgage(Originations) .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Manila, Philippines

Job ID: Wipro-136787

Employment Type: OTHER

Posted: 2026-04-08T19:06:02